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A Comparative Study On Hdfc Bank V/S Sbi Bank Services

9239 words - 37 pages

A Comparative studyOnHDFC Bank v/s SBI Bank servicesSubmitted to…..Tanuja kaushikSubmitted by - Group no. 7Section IKunal ChamariaKrishna YadavKhusboo SaxenaLovneesh GargManish BrewalAbstractExplaining services provided by the banks , Critically examining the services provided by HDFC Bank and SBI to their customersDescribing the benefits of services provided by HDFC and SBIDiscussing which bank is better from customer point of viewIntroductionHDFC BANKHDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to accomplish the vision of becoming a world-class Indian bank.Business India declares HDFC bank as the best bank of 2008HDFC Bank chosen as one of Asia Pacific's best 50 companies by Forbes magazine.Their business philosophy is based on four core values - Customer Focus, Operational Excellence, Product Leadership and People. They believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts. For this reason, they are committed to hiring, developing, motivating and retaining the best people in the industry.STATE BANK OF INDIAIndia's oldest bank is State Bank of India. The Bank is actively involved since 1973 in non-profit activity called Community Services Banking. All their branches and administrative offices throughout the country sponsor and participate in large number of welfare activities and social causes. Their business is more than banking because they touch the lives of people anywhere in many ways.Their commitment to nation-building is complete & comprehensive.Objective of the study1.To know people's view about private and public bank2. To know people satisfaction with the new technology in banking3.To know service provided are enough or require improvement4.To know whether private bank will take place of govt. bank or vice versaMethodologyFor better results we will be conducting an exploratory research which consists of•Expert survey•Pilot survey•Secondary data•Qualitative researchWe have chosen exploratory research because of the fact that it consist of expert and pilot survey on which we can rely better than anyone else.Source of data1. Primary dataCollection of data from bank employeesTaking live data from customers2. Secondary dataVisiting the bank sites to take some data about their customers and their services to the customersBusiness Magazines news papers and using search engines like yahoo, googleAnalysis of data1.Regression technique for the analysis on how many people use Private and Public bank2.Annova technique for the analysis which group people use which bank more3.Hypothesis is used for analysis of better services provided by which bank4.Probability5.Correlation technique to compare the relation between Pvt. Bank and Public BankChapter planChapter 1 - Basic introductionChapter 2 - Services provided by the banksChapter 3 - Comparison between SBI and HDFCChapter 4 - Customers...

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