An Analysis of Human Resources Management at TNT
TNT is the European market leader in global express distribution,
logistics and international mail. Wherever a company operates TNT will
make sure that their documents, consignments and business mail are
delivered safely and on time using their integrated air and road
networks. Their international operations are focused on the key areas
of world trade in Europe, Asia, North and South America. They also
have strong domestic networks in Australia and Europe.
Their operational networks are supported by sophisticated technology
which as well as ensuring service reliability provides real-time,
on-line information on the status of the consignment.
Their central philosophy is to put the customer at the heart of their
business. They aim to be companies’ business partner devising
solutions for all their customers' distribution needs by combining
their core capabilities to create new products and services.
The HRM of TNT empower employees to provide the fastest and most
reliable service which involves upholding the quality principles for
the benefit of all stakeholders involved with the organisation thereby
enabling them to achieve the vision.
The quality principles of TNT are: customer care, leadership, people,
communication, resources, suppliers, processes and the impact on
For each of this principles the HRM makes sure and show how its needs
to be carried out:
· Customer Care: Always listening to and building first class
relationships with their customers to help TNT provide excellent
standards of service and client satisfaction.
· Leadership: Inspiring all members of the TNT team to be outstanding
achievers and building on their make it happen policy through clear
direction, support and accountability.
· People: Recognising individual and team achievements, promoting from
within wherever possible and encouraging everyone to enjoy rewarding
careers that provide security and job satisfaction.
· Communication: Working hard at all times to encourage clear and
honest two-way communications which foster teamwork, they must get
through attitude and staff involvement through an open management
· Resources: Employing the best people in a first class working
environment and supporting them with ongoing training, reliable
equipment and up to date systems that are better than those provided
by opposition carriers.
· Suppliers: Sharing their plans with suppliers to help the company
obtain best value from bought in goods and services through long
lasting relationships which are beneficial for both parties.
· Processes: Continuously identifying better ways of working through
innovation and the involvement of everyone in the ongoing measurement,
review and improvement of all activities undertaken in the company.
· Impact on society: Earning recognition as a good neighbour,