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About Information Technology Infrastructure Library Essay

2811 words - 11 pages

SummaryNowadays, most of enterprises are facing a key challenge: The globally accelerating business dynamics in nearly all markets require maximum awareness and flexibility of the entire organization to quickly adapt the business approaches to the changing environment and requirements.To successfully face these challenges and winning in today's competitive global markets; enterprises need to become more adaptive. This implies that business processes, supporting information technologies and organizational structures have to be flexible and responsive to change in order to ensure sustained competitiveness.1. Challenges to IT operationsOrganizations are realizing that they need enforceable and repeatable IT processes that can improve the efficiency, effectiveness, and quality of their IT services, drive compliance with regulatory requirements, and reliably support key business needs. Achieving control, compliance, and alignment is an extremely difficult task due to the complex nature of the modern IT operations environment.Today, many organizations are turning to best practices like ITIL (Information Technology Infrastructure Library) for guidance on how to meet this growing pressure to align their IT service management with the increasing IT-dependent requirements of their business.2. Why ITIL and what are the benefits?2.1 WhyThe ITIL has become the most widely accepted approach to IT service management in the industry. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.ITIL is based on the collective experience of commercial and government practitioners worldwide. This has been combined into one reliable, coherent approach, which is fast becoming the de facto standard used by many of the world's leading businesses. The ITIL was originally developed by the government of the United Kingdom in an effort to better manage service delivery to its IT customers."Tangible benefits such as standard processes, global working, user visibility, and cost savings have all been achieved through the implementation of an ITIL framework," says John Canning, Customer Services Manager, EMEA IT, at Cadbury Schweppes, the London-based candy and soft drink manufacturer, which has embraced the principles of ITIL. ( http://www.bmc.com/)A well established, easily accessible, affordable process model for IT service management that is built around a set of best practices. ITIL bundles IS (Information Service) core process definitions into integrated, published sets. ITIL's structure enables incremental adoption, which facilitates continuous improvement. A well-established service and consulting industry has been built around ITIL, especially in Europe. ITIL is better known for its back-office operational process definitions than for its application management processes.2.2 BenefitsThe benefits of ITIL include:Reduce...

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