About Total Quality Management. A Concept Management Assignment.

2268 words - 9 pages

Total Quality ManagementQuality management has become one of the most important factors considered by the top management today. Managers place a lot of emphasis on quality today because of the demands of consumers who have become more knowledgeable about what they need and the value that consumers place on quality. The two main priorities that deal with quality are high performance design and consistency in quality levels.Customer driven definitions of qualityConformance to specifications: Consumers place heavy emphasis on quality these days and they expect that the goods they have purchased either meet or exceed the levels of performance that have been advertised. Even in the service sector where tangible outputs are not produced conformance to specifications play a big role. The performance levels deal with factors such as on time delivery or response time for delivery companies such as FedEx or UPS.Value: Consumers today believe in paying for a product according to the value it provides. People do not want to pay high amounts of money for items that do not perform to the expected levels of performance these days.Fitness For use: In this case a customer will consider the features of a product or service and factors such as convenience or ease of use etc. The style, durability, reliability etc all play a big role when a customer assesses fitness for use.Support: Warranties, guarantees or after sales service are the additional features that come with most products. If claims are delayed or the advertisements for a product are misleading then people do not really have faith in the product and may decide against purchasing it or even recommending it to any one else.Psychological impressions: People perceive a product even according to its psychological impressions, which include atmosphere, image and aesthetics. In technical product lines product quality is also judged on the basis of the knowledge and personality of sales people.Continuous improvementContinuous improvement or Kaizen as it is popularly known is also a very popular management theory that has emerged. It supports TQM in many ways. According to Kaizen a company must keep itself up to date and try to improve its manufacturing and other such factors continuously else there is a risk that they may lag behind and a competitor may gain the edge that was previously possessed by the firm. Below are the benefits of Kaizen that have been listed:· Increased productivity - Kaizen improves the manufacturing processes etc thus making it much easier for workers and improving the productivity· Increased Quality- Through continuous improvement the product gets better and better thus givning the firm a competitive edge over its rivals in the industry/market· Decrease in waste.· Improved motivation of work force- Higher productivity and increased profits may also bring a reduction in costs thereby increasing profits. These profits may be shared by distributing bonuses among...

Find Another Essay On About total quality management. A Concept Management Assignment.

Total Quality Management Essay

1327 words - 5 pages able to keep in touch with customer?s innovation and people, which to him are the three main area of excellence. The teaching of these various gurus can help a company to embrace the total quality management concept, however to implement total quality management, tools and techniques are required. The tools being Pareto analysis, cause and effects diagrams, stratification, check sheets, histograms, scatter charts and process control charts, with

Total Quality Management - TQM Essay

2621 words - 10 pages it requires both behavioral and cultural change. A successful Total Quality Management brings two other management systems together with a behavioral and cultural commitment to customer quality. There are three basic approaches to implementing TQM. This approach can be looked upon as a "concept of management" that fine tunes and revitalizes management in producing bottom line products or services resulting in customer satisfaction. With this

Total Quality Management

841 words - 3 pages Total Quality Management Paper This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to

Total Quality Management

625 words - 3 pages Total Quality Management Total Quality Management Total Quality Management is a strategic system involving teamwork, which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers’ by

Total Quality Management

858 words - 3 pages can remember about this specific company is that our T-shirts had a very important yet true saying which stated "committed to excellence." Each employee was required to wear their T-shirt and many customers would comment on how true our saying was on our shirts.Total Quality Management should have a driven purpose that will be clear for the organizations vision for future decisions, as well as staying focused. Total Quality Management can be

Total Quality Management

783 words - 3 pages management today. Managers place a great deal of emphasis on quality today because of the demands of consumers who have become more knowledgeable about the products what they need and the value that consumers place on quality. In this essay I will define Total Quality Management, describe its impact on globalization quality, comparing and contrasting traditional management styles with quality focused management styles.A definition of Total

Total Quality Management - 1594 words

1594 words - 6 pages " (Melnick, S.A., and Swink, M., 2005). Imai believes that continuous improvements keeps employees focused on the process, allowing them to identify the weaknesses and efficiencies of that process.In addition to the aforementioned pioneers of TQM, many others made significant contributions to the concept. All of the contributions to the concept of TQM have the same message. The objective of Total Quality Management is to establish a culture in which

Total Quality Management

3657 words - 15 pages PAGE 2 Total Quality Management(EPSS)Total Quality ManagementIntroductionIn the binging of 1980s, a new idea entered managerial area which is "Total Quality Management (TQM). TQM was heralded by governments, above corporations and the business media as the greatly efficient and exaggerated way out of the economic crisis and into the international market (Misra, 2008, 583-586). TQM claimed not to be a set of techniques but a theory of

Total Quality Management - 879 words

879 words - 4 pages IntroductionNowadays quality has been widely used in various fields and even develop to a management philosophy which is total quality management (TQM). TQM as a managerial tool assists many organizations in their culture and management to get their business success.This report outlines the concept of quality and the historical overview of quality. It explains how quality turn to today's TQM. From TQM would bring out this report's topic, focus

Total Quality Management

1279 words - 5 pages representation of team work to ultimately bring success. Reference 1. American Honda Motors, (2011). Honda- how we see things. Retrieved from http://corporate.honda.com/about/ 2. Murray, M. (2011). Total quality management (tqm).About. Logistics, Retrieved from http://logistics.about.com/od/qualityinthesupplychain/a/TQM.htm 3. Scheid, J. (2010, May 26). Tqm and ford motor company. Ford Motor Company, Retrieved from http://www.brighthub.com/office/project-management/articles/72279.aspx 4. U.S. News Ranking, (2010). U.S. news rankings: cars. Retrieved from http://usnews.rankingsandreviews.com/cars-trucks/rankings/

Total Quality Management - 1007 words

1007 words - 4 pages styles and quality-focused management styles. In addition, I will explain how total quality management applies to my organization.What is Total Quality Management?Total Quality Management (TQM) views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is to do the right things first

Similar Essays

Case Study: Applying Total Quality Marketing Concept At Thermos Co

553 words - 2 pages Case Study: Applying Total Quality Marketing Concept at Thermos Thermos is a very successful company that knows how to satisfy the consumer's wants and needs. They are famous for their Thermos bottles and lunch boxes, but they also manufacture cookout grills. To be successful they had to reinvent their way of marketing to keep up with their competition. They did this by modifying the bureaucratic firm by replacing it with flexible, cross

Total Quality Management Essay 867 Words

867 words - 3 pages Total Quality Management Definition Paper Running head: Total Quality Management Total Quality Management Silvia C. McGhee MGT449 Marc Najem University of Phoenix January 11, 2010 Total Quality Management is an important concept for many organizations. The concept can have a significant impact on an organization and its resources. Total quality management (TQM

Total Quality Management Essay 1069 Words

1069 words - 4 pages Total Quality Management Quality Management and Productivity Total Quality Management is an approach to management that was established or originated in the 1950's and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and

Total Quality Management Essay 957 Words

957 words - 4 pages the internal workings of the organization and focused on creating quality products and services for the consumer. Total quality management focuses on how to please the customer rather than how to produce a product or service. According to Lean Manufacturing Concepts (2006), "one of the major differences between total quality management and traditional management styles is the assignment of the responsibility of the quality to the management