Active Listening Skills Between Staff And Human Resource Manager

1185 words - 5 pages

While there are many skills a human resource manager may need, the one that is most important is active listening skills. A person might ask how would a human resource manager learn these skills and why are they important? As a human resource manager it is essential that all communication between each party is clear. If for instance an employee comes into the office complaining that their insurance has not been taken out of their check. This employee is upset because of this situation. To apply good listening skills a human resource manager should say,” I will check on that right away for you.” This acknowledges to the speaker I am listening to your problems and I am willing to fix this issue. A human resource manager must learn these skills by practicing them. Active listening skills are important for a human resource manager because they aid in the comprehension of the words or actions that are communicated.
Active listening skills are the communication between staff and the human resource manager. When dealing with a problem from a staff member a human resource manager needs to apply good active listening skills. Active listening involves six compelling approaches: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing (Hoppe, 2006, p. 12-18).
The first part of active listening skills is paying attention. Paying attention is the ability to set the tone. You can set the tone by being formal or informal. This all depends on the situation at hand. Also, another good practice to paying attention is allowing enough time for the other person to speak. If you are trying to talk at the same time as the speaker then you are not paying attention to what they are saying to you. A good practice is to let the speaker finish talking before you speak. Interrupting can cause confusion in the communication between you and the speaker. The other side of showing interest is avoiding actions that suggest that your mind is somewhere else (Robbins & DeCenzo, 2004). The use of good body language and eye contact is another way of showing you are paying attention. These two listening skills, demonstrate to them that you are paying attention to what they have to say. In addition, you can also use facial gestures as a way of letting the speaker know you are paying attention. You can also focus on their facial gestures to see how they react to what you are saying to them. Facial features are part of active listening skills because you can tell that a person understands what you are saying to them by a raise of an eyebrow, a smile, or even a frown. It will perceive to them a positive or negative attitude towards the subject being discussed.
The second part of active listening skills are withholding judgment. Withholding judgment means not arguing on another’s thoughts or dismissing the thought the speaker is expressing to you. You need to keep an open mind and do not criticize. Additionally, keeping an open mind on the...

Find Another Essay On Active Listening Skills between Staff and Human Resource Manager

Subject should be "Human Resource Management" I will discuss what activities a Human Resource Manager should focus on and Why money should not be used as a retention strategy

1073 words - 4 pages In today's business world, human resource managers have a number of management activities that I would consider as priorities for a retention strategy. After all, retention is one of the key functions of the human resource department within the organization. Regardless of the nature of your organization, there are a number of strategies that you can implement as a human resource manager in order to improve your retention rate and reduce turnover

Active Listening and Non-Verbal Cues Essay

1395 words - 6 pages , active listening skills were not employed in this scenario. Assignment #2 When I went back home during the fall break, my father and I enjoyed a delicious breakfast together. One of our routine practices is to discuss any front-page news that might interest us both during the meal. We sat beside each other, with approximately 2 feet apart. Undoubtedly, our comfort level is exceptionally high; sometimes our intimacy wrongly justified my frequent

Analysis of Interviewing Skills, Listening Skills and Questioning Skills

1807 words - 7 pages Introduction Communication is the most important tool to being a good health provider. This assignment analyses an interview between a student from Perth Institute of Business and Technology, who acts as a health care professional and another student who takes up the role of a patient. The areas of communication focused in this analysis are interviewing skills, listening skills and questioning skills. There are examples provided for each aspect

The Story of Mr. Gee: Understanding Empathy and Active Listening

2121 words - 9 pages . Gee has to say. Another instance that illustrated the counselor’s active listening skills was when Mr. Gee revealed he saw ghosts. Instead of the counselor quickly responding with an inappropriate comment he probed for more information by asking “And what is that like for you, seeing your father as a ghost? Is it frightening or pleasant or - what?” It is very easy for one to respond with the first thing that comes to mind, which is usually

Conflict between Staff and Line Managerial Officers

1485 words - 6 pages describes two significant reasons why the cooperation does not work. On the one hand is the authority problem. The staff specialist has to act reasonably but he does not get formal authority over the production. On the other hand is not sure that the improvements, which the staff specialist suggests to the line manager, are applicable. "In practise there is often much conflict between staff and line organisations...".Struggles in Staff-Line

Conflicts Between Staff And Line Managerial Officers

802 words - 3 pages would function as the firm expects them to or not. Often this is solved by allowing specialists to have self-control, where a colleague specialist would be responsible for his team or department.Bibliography:Dalton, Melville (1950) 'Conflicts between Staff and Line Managerial Officers'American Sociological Review, 15 (3): 342-351 http://www.jstor.org/view/00031224/di974155/97p0731m/0?currentResult=00031224%2bdi974155%2b97p0731m%2b0%2cFF07&searchUrl=http%3A%2F%2Fwww.jstor.org%2Fsearch%2FBasicResults%3Fhp%3D25%26si%3D1%26Query%3Dconflicts%2Bbetween%2Bstaff%2Band%2Blinehttp://salebook.lgg.ru/files/rv/420314551224.htm#72

Four Skills of Language Learning: Listening, Speaking, Reading and Writing

666 words - 3 pages The purpose of language learning is to improve the speakers' four skills of listening, speaking, reading and writing, with the base of large vocabulary and good grammar, but this is not the final purpose. The final purpose is to let speakers be able to use the language. For instance, why do people study English? If a man is only good at listening and speaking, can people say that he is good at English? No. If a woman is only good at reading and

The Distinction Between Passive and Active Euthanasia

2166 words - 9 pages Rachel argues that ‘[T]he distinction between passive and active euthanasia is thought to be crucial for medical ethics. The idea is that it is permissible, at least in some cases, to withhold treatment and allow a patient to die.’ The law has drawn a clear distinction between the removal of life sustaining treatment that causes death and a request for assistance in ending life. Passive euthanasia is considered lawful whereas active euthanasia

Human Resource Roles and Responsibilities

728 words - 3 pages Human Resource Roles and Responsibilities Human Resource is a key to the success of a company by keeping in connection with the organization's objectives and business strategies. Human Resource maintains a healthy work environment between company policies and individuals. Human resource management focuses on securing, maintaining, and utilizing an effective work force, which organizations cannot survive without. Human resource management can

Causes and Prevention of Burnout in Human Services Staff

1286 words - 5 pages Burnout can affect people in a multitude of ways and in all careers. Burnout is a compilation of stressors building until an individual becomes disillusioned with his or her career. The feelings of worker burnout can cause organizations to experience a high turn-over rate or employees taking an unusual amount of sick days. This essay will explore some causes of burnout and methods that can help avoid burnout in human service organizations. This

Difference Between A Leader and A Manager

1123 words - 4 pages IntroductionAccording to Muenjohn, Boucher and Tran 2010, ‘Leadership is theability to inspire confidence and support among the people who needed to achieve organizational goals.’ In this module, we learn the differences between what makes a leader and a manager. And the purposeof this assessment is to do a reflection on an analysis of anotherleader for my leadership improvement by applying the relevant theoriesand concepts learned in this

Similar Essays

A Carrer As Human Resource Manager

1289 words - 5 pages success. They make the plans, they direct the staff and they coordinate how people work together and where they need to be. Throughout this paper, I will describe human resource managers- what they do, what are the requirements to become a manger in this field how they do it, who employees these managers, how much they get paid and why they are important to health care. Without human resource managers a hospital will not run effectively and

A Speech By A Human Resource Manager

541 words - 2 pages ?--The major challenge identified in this company is the changing environment. As said by the manager that organizations have evolved tremendously over the past decade and change is no longer something that occurs in a controlled fashion. So the important thing is to learn how to become more flexible in dealing with the changes that will arise and taking active roles in the management. The vice president plans to retrain the human resource in terms

The Importance Of The Human Resource Manager´S Role

1283 words - 6 pages 1.0 Introduction Human Resource Management of business organization is responsible to various responsibilities to ensure the operations of the business are possible with adequate staff and necessary skills are in them. Playing the most important service for any business, human resource manager are responsible to the most important and challenging aspect that is employee employer relations. This aspect of human resource management gets

Role Of Human Resource Manager At Home Depot

954 words - 4 pages Role of Human Resources ManagersIn Home DepotSince the inception of its first store in 1978, Home Depot has expanded nationwide. Currently, there are over 1500 stores nationwide. Because Home Depot wants to provide the ultimate shopping experience for its customers, the Home Depot is committed to hiring a diverse and qualified workforce. As a sign of their commitment, they have partnered with national nonprofit and government agencies. These