This project offered me a unique experience in the application of my prior active listening skills. While recording for the three scenarios, I noticed that my internal monologue served as the biggest barrier, whether my role being an observer, sender, or receiver in the model. Frequently, such monologue is merely my presumption of others’ response in the conversation. For example, when John expressed his indifference in the discussion topic through body language in the first scenario, my internal monologue flew rampantly as I imagined all the techniques he might employ in the attempt to terminate the conversation. As discussed in lecture, internal monologue is a communication blockade. Not only does it justify selective listening and presumed stereotypes of the speakers or the message communicated, but also interfere with decoding of the message. In order to combat such barrier, I found it helpful to engage in meditation and yoga at least weekly, as both of the practices reinforced the ability to clarify thoughts and strengthened mind control by establishing inner peace.
However, my attentiveness to paralinguistic cues seemed to the most successful component. This is could be attributed to my fascination with human psychology and the few books I have read concerning the mystery of body language. By simply involved in the conversation, my attention in noticing any subtle changes of the other individual’s body language will not be distracted. Therefore, I find it relatively effortless in spotting others’ underlying message when combining the content of the message with cue clusters in the following three scenarios. Overall, this project is quite beneficial for those who wished to improve their competencies in the field of active listening.
The conversation took place in Vanderbilt inpatient pharmacy early in the afternoon, when both parties finished lunch not long ago. Standing across from each other separated by a relatively large oval table, both persons kept a social distance of roughly 4 ft. and carried a conversation concerning the ACCP conference that took place in the past weekend. The pharmacist who presented in the conference, we will call her Sandy for the purpose of this assignment, discussed her trip with another pharmacist John, the receiver in this particular communication model, who did not get to attend the meeting due to conflicting schedule. Sandy demonstrated four components of the SOFTEN technique that are open posture, forward lean, eye contact, and smile. She provided John with picture she has taken in the trip, as well as the slideshow of her presentation. The visual aids are a powerful method that not only provided the content of the message, but also invited feedback from the receiver. Sandy was speaking slightly faster than her usual speed and in a somewhat higher tone, which indicated the excitement of her trip.
Despite Sandy’s enthusiasm in engaging the conversation, John remained...