This paper first explains the three articles covered by this study to allow the reader to be informed about its topics. After reading these explanations one could be better prepared to understand the following comparisons, contrasts, conclusion, and recommendations. The first article is written by researchers Wright and Panley (2010) and discusses some unexpected findings for transformational leadership in non-private organizations. The second article is an outstanding article written by researchers Emery and Baker (2007) which examines the findings of transformational and reward based leaderships on customer service personnel and its effects on customer satisfaction. The third article is an excellent article written by researchers El-Gazzar, Fornaro, and Jacob (2008) which studies the voluntary disclosure of the Reports of Management’s Responsibilities (RMRs) to the Security and Exchange Commission (SEC) and its benefits for the related organization.
Comparison of Research Questions
Wright and Pandey (2010) presented some important questions involving relationships such as the higher the level of top down authority, the lower the possibilities to practice behaviors conducting to transformation in the organization. Wright and Pandey (2010) also question if the lower the levels of horizontal and ascending communication in an organization lowered the possibilities for the practice of behaviors leading to business transformations. Also, Wright and Pandey (2010) question if calculations of performance were associated with substantial growth in transformational leadership behaviors. In addition, Wright and Pandey’s (2010) article questioned if the more formalization and human resources procurement the less the reported practice of transformational leadership behaviors. Furthermore, Wright and Pandey’s (2010) article questioned if the more the structure of an organization obstructs excessive human resource’s regulations the higher the reported practice of transformational leadership behaviors that could be found. Moreover, Wright and Pandey’s (2010) article questioned if the use of performance measures might reduce transformational leadership behaviors.
This research from Emery and Baker (2007) presents two important questions. First, question the relationship between employees’ contentment and customer satisfaction. Second, question the effect of transformational and transactional leadership on employee’s attitude and customer satisfaction. Also, Emery and Baker’s (2007) research questioned which of the previously mentioned leaderships correlates more with a positive employee attitude because a positive employee’s attitude is believed to reflect on customer satisfaction as this study suggested.
The research from El-Gazzar, et al. (2008) questioned if financial disclosure could be left to depend merely on the incentives corporations receive for voluntary disclosure or should be mandatory regulated....