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An Analysis Of Strategic Role Of Information Systems, Specific Social, Ethical And Legal Issues, It Infrastructure And Emerging Technologies, And Information Systems Security Within Fed Ex Corporation

5469 words - 22 pages

Date: 4 April, 2010To: Mr. WillsonFrom: Wang Qin and Xin Jun FangSubject: Strategic role of information systems, specific social, ethical and legal issues, IT infrastructure and emerging technologies, and information systems security within FedEx CorporationEnclosed you will find my analysis with regard to four sections of this report, namely strategic role of information systems, specific social, ethical and legal issues, IT infrastructure and emerging technologies, and information systems security within FedEx. Through the entire analysis, I found that strategic role can be seen through information systems' impact on FedEx's ability to encounter some of the competitive forces. Second, there are some ethical, social and legal issues centering on information rights and obligations, property rights and obligations, accountability and control, system quality, and quality of life when implementing and use information systems at FedEx, which FedEx must pay attention to. Third, through the IT infrastructure analysis, it can be seen that FedEx's IT infrastructure consists of hardware, software and services which enable FedEx to operate their business efficiently and effectively. However, FedEx is suggested to use some emerging technologies such as grid computing, Linux and multicore processors technology to further improve their performance in the future. Fourth, it has also analysed three business processes in FedEx that are particularly vulnerable to IT security failures with some examples.In addition, a journal which has recorded the activities and progress related to completing this report has been attached in Appendix 1.If you have any questions with regard to the interpretation of this report, please do not hesitate to contact me.An analysis of strategic role of information systems, specific social, ethical and legal issues, IT infrastructure and emerging technologies, and information systems security within FedEx CorporationExecutive summaryThis report has discussed the following issues based on the case of FedEx: Strategic role of information systems; specific social, ethical and legal issues; IT infrastructure and emerging technologies; information systems security; couple with final conclusions and recommendations. Quantitative analysis has been conducted to do the systematic scientific research for the said purpose. Hence the data collected about FedEx and its management of IT was mainly based on the second sources such as the Internet, FedEx's corporate publications and websites, industry magazines, and newspapers. However, personal contacts was not adopted in this paper as it was unpractical for the author.First, strategic role can be seen through information systems' impact on FedEx's ability to lower overall operation cost, differentiate its services and customer intimacy. Second, there are some ethical, social and legal issues centering on information rights and obligations, property rights and obligations, accountability and control,...

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