Analysis

718 words - 3 pages

Analysis

Identifying a problem

As the estate agent’s system of working is on paper and cards, there
would be a number of problems they may have had to deal with. One
problem which would occur would be that there would be a great
difficulty in updating customer information, this is very important as
when the customers change any of their personal details such as
addresses, telephone numbers, names, the estate agent will not be able
to keep track of these things, leading to no contact with the
customer. This could also result in them loosing business as
difficulties could be faced when there are potential buyers of a
property are then not able to proceed with their interest due to lack
of communication and necessities of a company. The form in which the
data is stored is also unreliable as it is stored on paper. The paper
can easily be damaged or lost For example, there could be a fire
destroying the paper, drink could also be spilt on the papers. In
addition, the loss of paper is much easier than the loss of a file.
This is much harder to track down whereas finding a particular file on
a computer based system would be much more quicker and more
efficient.

The solution to this problem is by storing client’s and customer
details on a database. It would be easier and much more effective as
all information and contact details including types of properties etc
can be viewed quicker. Microsoft Access would be the best way of doing
this, as it would be the key to the database. Actions such as
updating, transferring and adding customer information can easily be
done. Databases also allow searches to be done, allowing the estate
agents to search for specific details such as type of property, area
and so on.

Another problem that may take place is actually finding customer
information when it is needed. When a property is available for
purchase, the estate agents needs to find contact details of the
potential buyers. The paper documents would cause them to loose
business, as they would not be able to locate buyers as information is
lacking and therefore it would not sell. The customer would be highly
unsatisfied as they have not been successful and overall there would
be a negative effect.

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