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A Review Of Huffman Trucking Telephone And Data Networks

6563 words - 26 pages

In an effort to meet the Service Request (SR-ht-010) presented, and to allow for system improvements in the projected Huffman Trucking's budget, several telephone and data network recommendations will be discussed throughout this documentation.Through an initial study performed by the Information Technology (IT) Department, several areas of Huffman's current telephone and data network systems are in need of improvement. These modifications and enhancements will not only meet the current needs of the company as a whole, but will also allow for growth into the future. The IT Department will accomplish these tasks by upgrading and documenting the current communications systems. In addition to system recommendations, proposed costs estimates will also be provided.Upon reviewing the current Huffman Trucking communication systems, the IT Department observed many issues and hardware items to be inefficient. Current analysis of the various locations concludes that company-wide changes and upgrades should be made as an effort to maintain data integrity and ease of use.Since 1936, Huffman Trucking has been on the fore-front for innovative transportation needs. With hubs located in Los Angeles, St. Louis, Cleveland, and Bayonne (New Jersey), Huffman's 1,400 employees are expected to maintain explicit communication among co-workers and clients. With a mission to be "a profitable, growing, adaptive company in an intensively competitive logistical services business environment", it is imperative that Huffman leverage the technology to provide the best customer service and business efficiencies possible. And with estimated plans of growth in revenue to be 12 percent in the next 3 to 5 years, it is absolutely necessary that communication systems be improved today.Telephone SystemsCommunication in a business is the key to success. Interpersonal communication is very important in today's often technologically anonymous society. An assessment as to the current Telephone Communication Systems configurations at all four state area locations was made. Recommendations for improvements will be noted after the discussion of the current systems in order of state, followed by specific locale.Located in Los Angeles, the California locations consist of the CA-Office and the CA-Plant. While currently functional, many improvements should be made to maintain quality of service to Huffman clients. While the CA-Office locale currently utilized a PBX Telephone System with Intercom (POTS), they do not have voice mail or caller ID abilities. The CA-Plant locale, on the other hand, is very fortunate to posses a digital phone system with Voice over Internet Protocol (VoIP).PBX, or Private Branch/Business eXchange, is a telephone exchange that is owned by a private business. When a business owns their own exchange, all of their telephones are connected separately than public telephones are. If a business did not have a PBX, all of the offices phones would have their own line and...

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