Analyzing Business Process Re Engineering. Essay

1413 words - 6 pages

Analyzing Business Process Re-engineeringAs already mentioned in the previous paper, the project to be studied is an implementation of a work assignment and tracking system in an IT department in a large sized company. The IT Department before the project was started, had undergone a management change and a reorganization due to corporate cost cutting and restructuring. The previous structure of the IT organization was teams of people that support specific applications in the system, and the business users of a particular application contacted the team assigned to their application for system enhancements and support. There was no system for managing and tracking projects and tasks, and it was left to the managers of each team to handle project prioritization, assignment and tracking.This structure was changed to a pooled resource structure where IT staff people were grouped by functional areas (such as mainframe support group, PC support group, web applications, etc). The IT structure was no longer hierarchical and the work was no longer handed down in a top down approach thus creating a need for a systematic way of managing people and tasks to function effectively. The IT department needed a computerized system for managing and tracking projects and tasks to offload the administrative work of the team leaders and managers.Systems AnalysisA big part of the project is analyzing the current and the ideal system for assigning, tracking and managing work and tasks. The easy part about it is that its was going to be an IT system for an IT department and the analysts themselves were going to be one of the users. Information gathering was just a matter of going back to their own projects and tasks as to what pertinent information needed to be tracked and processed. The analysts assigned to the project also interviewed one person from each of the different groups in IT to determine the different types of tasks and data that they tracked that hasn't been listed yet. Part of systems analysis was the gathering of current procedures within the different groups that are the department's best practices and finding out what the industry best practices are. Since one of the approaches being considered was the buying of a popular package as an out of the box system, it already incorporated the industry best practices. Aside from that it already had a template of the data model and process flow that is required for a typical work assignment and tracking system. These templates were used and expanded and became the deliverables of the systems analysis phase.Business Process Re-engineering (BPR)This project is a good example on the use of BPR when analyzing an old system that needs a new approach to satisfy the old business need. The business process involved here is the work process in an IT department. Before, work requests came in from different sources (phone, email, users, managers etc.) and were received in the IT department at different levels (actual...

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