Stephen Covey (1990) recommends “Seek first to understand, then to be understood” (Irmsher, 2000). In order to interact with anyone, teachers, students, community members, family members and stakeholders, one must first understand where the person is coming from. When one listen to a person attentive that gives that person psychological air. Communicating is vital to being an effective educator. We communicate with others both verbally and nonverbal by eye to eye contact, gestures, body languages, and posture. Many problems arise because of poor communication among leaders. Self-awareness builds a positive school environment through effective communication skills by sending direct messages, feedback, and what is being communicated nonverbally (Davies, 2001).
The four communication skills that will be analyzed are; active listening, assertive communication, rapport communication, and nonverbal communication. The questions in this chart will be used to analyze five school leaders and five poor communicators in my schools’ district. Communication instrument is a tool used to survey the communication practice within a system or organization. This instrument will determine if feedback is being received and deliver properly.
Questions Regularly Sometime Never
1. Do you practice good listening skills?
2. Do you show active listening skills by body movement?
3. Do you believe in rapport communication?
4. Do you accept other people’s point of view?
5. Do you ever use assertive communication?
6. Would you use assertive communication more than active listening
7. Do you offer feedback to a speaker in a respectful manner?
8. Do you feel that you are an effective communicator?
After completing the survey chart, it shows that the administrators are communicating well in the nonverbal and the assertive category. I feel that they are communicating well in all categories but two communication styles need some improving. Both the school leaders and the poor communications agrees that active listening is vital to communication and without it much important information will be misunderstood or overlooked. The poor communicators scored low in active listening but do agree they need more training in order to become better listeners. A speaker can tell if someone is paying attention by the body movement, gestures, the way we sit, and the way we react to what is being delivered. Active listening built trust and respect, gives the other person a chance to release emotions, relieves tension, gathers information, and creates a collaborative environment for problem solving (Salem. 2003).
By the survey one can see that both the leaders and the poor communications agree that nonverbal communication is more important than voice and words. Nonverbal communication is the foundation for a successful relationship and is the most effective communication skill....