Analyzing Messages Essay

1204 words - 5 pages

PAGE PAGE 1 Running head: ANALYZING MESSAGES
Analyzing MessagesCOM/470Analyzing MessagesCommunication is the process of sending and receiving messages with attached meanings (Schermerhorn & Hunt, 2000). Source, receiver, and a communication channel are the critical elements in the communication process. The process involves a source sending a message with an intended meaning and the receiver decoding received message into a perceived meaning which may be the same or differ. The pathway through which messages are communicated is called communication channel. Communication skills are assisting people every day in their pursuit of clarity of messages they produce and understanding by ...view middle of the document...

Please deliver this product per earlier agreed schedule".I personally manage a number of projects for Lockheed Martin supplying and installing systems supporting their testing requirements. Lockheed Martin was the source since they communicated the message to our Berlin office, the receiver. The communication channel used for this message communication was through an email and had to be translated from English into German. With this example I would like to emphasize how important it is to ensure effective communication between sender and receiver. Since this message had to be translated it became exposed to a possible distortion from its original form. Indeed, one small part of the message was altered in the translation due to translating software problems with several words being misunderstood by the recipient. In addition, the lead person who received the email did not provide feedback possibly due to the language barrier, difference in time zones or difference in status between the sales executive at Lockheed Martin and himself. The lack of feedback, cultural and language differences, and overall inability to communicate directly with a customer, are sources of 'noise' that negatively influenced a successful message communication. This breakdown in the communication and message decoding resulted in loss of thousands of dollars in additional labor, schedule delays, and potential of damaged relationship that (your company) had with Lockheed Martin. Fortunately, similar situations happen very seldom and are isolated to our overseas divisions.Message B: "Hi Mariusz, The latest purchase order change has been approved and you are released for production. Please commence manufacturing ASAP".As it was demonstrated in massage B most of the time, appropriate steps are taken to make sure that messages in communication between all parties involved are understandable, to the point, and successful in guaranteeing that the message is received and acted upon as intended by the originator. When the change order was requested on an engineering spec in Germany, the request was submitted through email to Germany and our US office. The customer then followed up with a phone call to the engineering department and our office to confirm that the message was received and fully understood. At that point, I also coordinated with engineering the schedule for production and delivery of requested item. The immediate communication and follow-up in this case insured a successful exchange of information and that we are in full control of the projects we are managing. In this scenario noise was completely eliminated from e process through follow up and by organizing instant feedback between the...

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