Implementing Total Quality Essay

1521 words - 6 pages

1. Introduction
This research paper provides a suggestion for a possible way to implement Total Quality (TQ), which is supposed to help a colleague with the implementation within his organization. It provides theoretical, as well as practical advice.

2. ISO 9000 and Malcolm Baldrige Award as a starting point
For some companies choosing a starting point appears to be so challenging that they never begin. This is is referred to as the so called ‘total quality paralysis’ (Oakland, 2003, pp. 339).
When a company is not yet fully ready to implement TQ but wants to develop in this direction there are several other options, namely getting ISO 9000 and making a self-assessment according to the Malcolm Bardrige Award. The preparation for ISO 9000 includes a lot of points that also need to be addressed during the implementation process of TQ. Furthermore it is a prerequisite for cooperation for many companies. The Malcolm Baldrige Award emphasizes the importance of quality for the economic situation of the whole country, recognizes great performance and superior competitiveness. It also encourages the exchange of information and experience among US companies. The preparations are expensive but frequently subsidized by the government. Most of the companies preparing for this award do not do it with the intention of winning the price. It helps them to gain an overview over their status compared to the best organizations worldwide and to identify potential areas for improvement (Kelada, 1996, pp. 328-329) (Goetsch and Davis, 2010, pp. 438-439).

3. Why is it necessary to implement total quality?
First of all it is necessary to make yourself aware of the reasons why the current system is no longer acceptable and why the implementation of Total Quality is essential to the survival of your company.
First of all most western companies prioritize short-term goals. For the last decades, initiated by Keynes, every project had to provide an assessable reward within a short period to be perceived as justifiable. Shareholders for example do not want to hear how successful a company is going to be in 10 years, they want to see their shares grow as much as possible, as soon as possible (Goetsch and Davis, 2010, pp. 418-420).
Furthermore, companies tend to be rather arrogant than focused on the customer, not caring about their opinion at all or thinking that they know customer needs better then the customer himself (Goetsch and Davis, 2010, pp. 418-420).
Another important argument states that the potential for contribution from employees, especially in hands-on positions, is drastically underestimated. Despite being proven to be true, many managers do not like to believe that those are the people who know more about the job than anyone else and are also the ones with the highest potential to solve arising problems. Therefore they will not listen to their employees on a regular basis, discouraging them, and consequently allowing a tremendous amount of brainpower going...

Find Another Essay On Implementing Total Quality

Total Quality Management Essay

1007 words - 4 pages positions in the event a coworker was out and a client needed assistance. This gave employees a sense of ownership in their work by being able to assist customers from the start of their visit to the end.ConclusionThe history and evolution of quality management has stressed the importance of implementing quality throughout an organization. The development of total quality management involves all levels of management, employees, and statistical methods

Total Quality Management Essay

1069 words - 4 pages ). Implementing total quality.. Retrieved February 2, 2008, from AllBusiness Web site: Padhi, N (2008). The eight elements of TQM. Retrieved February 2, 2008, from Six Sigma Web site:

Total Quality Management

1263 words - 5 pages Many organizations pride themselves on the quality of their offered products and/or services. Over time, increasing globalization and competition has pressured organizations to modify their competitive strategies and implement strategic quality evaluation techniques, known as total quality management. This paper will explore and define total quality management, discuss the impact of globalization on quality, and compare traditional management

Total Quality Management - 1265 words

1265 words - 5 pages him/her off to another employee.ConclusionThe history and evolution of quality management has stressed the importance of implementing quality throughout an organization. The development of total quality management involves all levels of management, employees, and statistical methods to drive an organization's focus on satisfying the customer. While an organization may create a total quality management strategy, it is essential that every employee

Total Quality Management Paper

874 words - 3 pages believed that management is responsible to send the message that quality is valued. Deming taught top management how to improve product quality, testing, design and sales. The Japanese asked W, Edward Deming to help the Japanese improve their economy which was torn after the war. Deming helped by implementing principles of total quality management and Japan experienced a dramatic economic growth.In the 1980s, the United States started to see a reduction

Total Quality Model and Methodologies Paper

1217 words - 5 pages To be competitive in today's market, an organization must put total quality methods and models into operation. The application of total quality models will help an organization implement continuous improvement and quality initiatives. In this paper, I will discuss the various total quality models available to my organization's management. Later, I will express to management why I believe Continuous Quality Improvement is the best total quality

Food Industry: Total Quality Management

914 words - 4 pages to the highest quality meaning it improves motivation levels as employees feel their own contribution makes a difference towards the business performance (Cassidy,1996). As a result customer satisfaction in products and services will increase making a company differentiated from the rest. (Ebert, Griffin,2011). Also by implementing total quality systems managerial and production practices will be changed, meaning businesses having a foundation

Total Quality Management ( TQM ) Paper

1499 words - 6 pages , mission, and vision are shared by US and Romanian markets.A tremendous business opportunity has been formed due to the recent fast global communications' liberal vision. In pursuing this tendency the telecommunication industry both here in US and Romania has grown and is still growing quickly. To Data Plus Communications, Inc. total quality management was and still is a contributive, organized approach to planning and implementing a continual

International Organization For Standardization: ISO 9000

1143 words - 5 pages production of goods or services meet a consistent and agreed-upon level of quality for a company's customer. It plays a major role and very important in managing a company by which the discipline imposed by its standard can enhance a company's quality consistency. Implementing those disciplines will result in greater achievement in both quality and also efficiency. ISO 9000 is a term, or a series of standard which a set of ISO 9000, ISO 9001, ISO

Organizational Management And Leadership

3063 words - 12 pages In this paper I will discuss the management and leadership roles and responsibilities in relation to Total Quality Management. Within the past two decades, total quality management represents one of the most profound changes in the way companies are now being managed. According to Biech

TQM Paper

863 words - 3 pages University of PhoenixQuality Management and ProductivityIn today's corporate world the need for total quality management (TQM) is a vital aspect of any organization when remaining competitive. This paper will define total quality management (TQM) as well as include a description of the impact of globalization on quality. This paper will also compare and contrast traditional management styles with quality focused management styles, and explain

Similar Essays

Tqm And A 90 Day Turnaround: Implementing Total Quality

1618 words - 7 pages “While Total Quality Management has proven to be an effective process for improving organizational functioning, its value can only be assured through a comprehensive and well thought out implementation process” (Packard, 1995). Implementing TQM requires large scale change. Change can be difficult in a culture where patterns have been ingrained. However, the survival of the company is dependent upon the change. Change is not just focused on the

Quality Management Essay

978 words - 4 pages developed culture helps both companies in creating a successful service management system that will in return meet the expectation of the consumer. By implementing Total Quality Management American Airlines has been able to comprehend the needs of the consumer and to deliver the required services. Lufthansa has a similar situation as American Airlines; Lufthansa has followed the Total Quality Management processes and has been able to satisfy the

Total Quality Model And Methodologies Essay

1249 words - 5 pages To be competitive in today's market, an organization must put total quality methods and models into operation. The application of total quality models will help an organization implement continuous improvement and quality initiatives. I will talk discuss a little on the total quality models available in my group management. I will state to management why I think Continuous Quality Improvement is the most excellent total quality model and why it

Total Quality Management, Quality Management And Productivity

940 words - 4 pages IntroductionOver the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach.Definition: Total Quality Management (TQM)Total: Every