Assessing Corporate Social Responsibility from the IT perspective
Whether you subscribe to the Drucker or the Friedman school of theory on Corporate Social Responsibility (CSR), the fact remains that society demands and expects the best level of responsibility from all organizations in terms of ethical guidance. In order to continue to grow in an extremely competitive market, a successful organization must possess the will and the power to continue to evolve in all elements of CSR. As with any other element of CSR, from environmental changes to information system challenges, an organization must learn to respond to the situation quickly and appropriately. Babin, Briggs, and Nicholson (2011) found that businesses that participates in “collaborative CSR initiatives create strong business value” (p. 28). This concept further builds the theory that a business relationship could be motivated by the idea of trust and empowerment.
Modernization of technology is a global tool utilized by small and large business’ in effort to further the corporate goal. However, as with any other fundamental tools of the business trade, information technology often requires constant monitoring for ethical and other types of flaws. Luckett (2011) noted that “the introduction of technology is often plagued by problems. Unexpected social changes can sometimes have negative effect on the societies in which technology is introduced” (p. 92).
Societal ethical changes caused by information technology
This constant monitoring of the system includes technical and ethical involvement on all professional levels. For the reason that technology is constantly evolving, it is imperative for organizations to learn to anticipate all social and technical matters that may ultimately affect the outcome of business decisions. For instance, Elie-Dit-Cosaque, Pallud, and Kalika (2012) noted that a change in French Laws had an effect on the development of business strategies. Since business workweeks were reduced to 35 hours per week, organizations were forced to formulate strategies by which productivity would be increased in order to stay competitive while staying within compliance of the government enforced regulations. Innovated technology was the key that catapulted these ideas to actualization; not just the ideas themselves, but how the ideas could or should be used changed as well. These changes included quicker and more precise means of communication internally and externally. These communication techniques (text-messaging, video-conference calling, etc.) embodied by change in technology were introduced with the new notion of social etiquette and ethical requirements.
The fast forward movement of the information age technology introduced a new facet of business ethics that has yet to be properly addressed. Brooks (2010) pointed out that in many cases, organizations did not have a policy in place to contend with ethical IT issues. On the other hand, the companies that did have a...