Assignment # 1

681 words - 3 pages

1. Process of conflict resolution for supervisors
Conflict resolution is a process bringing about constructive change between or within the parties in conflict. The process usually involves four major steps. The first step is to establish the cause of the conflict. This involves gathering as many information as possible about the cause of the conflict, which will assist in finding the solution to the conflict. The more information collected, the easier the conflict can be resolved. The next step is to think outside the box in regard to the problem or to look beyond the incident. This involves establishing the origin of the conflict, it could be a small issue that happened years before, but ...view middle of the document...

3. Barriers to communication process and ways to overcome them
There are four major types of barriers to the communication process. These include language barriers, interpersonal barriers, situational-timing barriers, and organizational or cultural barriers. Language barriers affect the way the communicated message is understood (Ricketts & Ricketts, 2013). The most palpable language barrier occurs when two individuals do not share one language. Interpersonal barriers are the differences and personal characteristics of the sender and the receiver that hinder communication. For example, age, role, status, and cultural differences often make communication difficult. Situation-timing barriers, on the other hand, deal with impediments to understanding caused by place and time, that is, where and when the communication takes place (Ricketts & Ricketts, 2013). Finally, organizational structure and procedural barriers deal with how and though what structure does communication occurs. Barriers often exist in organizations or any other place where people play different roles or have different levels of authority. All the four barriers discussed above can be overcome in three major ways: by improving the perception, improving the...

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