A critical part for systems analysis is the collection of information. From the very beginning, analyst need to understand the information systems that are currently in use. Besides, analyst has to find out expectations of users about how they prefer to improve the current systems and organizational operations with the new or replacement information systems. Last but not least, analyst will need to discover how users feel about the new or replacement information systems. There are many techniques for collecting these information. Face-to-face interviewing and self-administered questionnaires are two main techniques among them. This report is about a comparison of face-to-face interviewing and self-administered questionnaires. Recommendation will be given for using which technique to collect information about how the staff feel about the Guernsey Ranch Information System.
Valacich, George and Hoffer (2006, p.123) state that one of the best ways to get this information is to talk with the people in different part of the organization who are directly or indirectly affected by the possible system changes. In fact, interviewing is seen as one of the main ways for analysts to gather information about an information systems. In the outlet, a large amount of time is spend for interviewing people about their work and the information they use to do it. A Analyst also need to spend time to understand the types of information processing that might supplement their work. Another way is to do self-administered questionnaires relevant to the new or replacement systems and business processes. Shelly, Cashman and Rosenblatt (2008, p.116) indicate that a questionnaire can be a valuable tool when it is desirable to obtain input from a large number of people in projects. A questionnaire, which also known as a survey, is a document containing a number of standard questions that can be sent to many individuals. The form of questionnaire could be through telephone, mail or even email in this day and age. The following part will discuss advantage and disadvantage for face-to-face interview and questionnaire. After that, a recommendation will be given for which techniques should be used to collect feelings of staffs’.
1.2 Advantage and Disadvantage of face-to-face interview
According to Holbrook, Green and Krosnick (2003, p.79), face-to-face interview is known for its high-quality. Kendall and Kendall (2006, p.110) argue that an a question-and-answer format is used for information gathering interview which is a directed conversation with a specific purpose. In fact if we want to understand why we need to choose interview as a select technique, we need to find out what we can get from the interview. One thing that we can get from the interview is the opinions of the interviewee and his or her feelings about the system, organizational and personal goals, and informal procedures for interacting with information technologies. The truth is that opinions maybe more...