Avce Business. Unit 17 Management And Enterprise. C2 Criterea. Analyse Yates And Hsbc Management Styles

2310 words - 9 pages

Unit 17C2Management stylesYates use a democratic management style but sometimes they change to a autocratic management style. HSBC use a democratic management style.Autocratic management styleThis is when the manager makes all the decisions, the staff just have to obey what the manager tells them. An example of this management style would be if the manager of Yates wanted more beers stocked up, the manager would tell the worker which beers to stock up, where each beer should go and roughly how much of them to stock up, the member of staff would then carry out the task and await his/her next task.The manager would often walk around the building checking up on people to see weather they are doing their job, weather they are doing their job correctly and the manager will give out new tasks to staff that have completed their old tasks. This puts pressure on the manager as the manager constantly needs to be running around making sure that staff have done their jobs properly, this is because the staff are not well trained because the manager gives out all of the tasks therefore if the staff carry out a task incorrectly the manager will get all the blame as the manager was the one that appointed the task to that worker and the manager will be criticised for thinking that the member of staff could complete the task when in actual fact the worker did not have the skills to complete the task. An example of this would be if the manager of Yates told a specific worker to serve a bunch of customers and the worker did not use good manners, the customers would feel abused and would probably not come to Yates again as they would not like the service. The manager would get all of the blame for this as the manager should have known that the staff could not complete the task and the manager should have explained better to the worker how to use good manners on customers. However, the manager also receives all the credit if a worker completes the task well, for example if the worker served the customers with good manners, the manager would receive all the credit because the manager told the worker how to complete the task to a good standard. The manager will also have to be walking around giving new tasks to workers who have completed their old ones, this is because the workers pay is their only motivator therefore staff just want to get the day over with and want to do as little work as possible because they don't really care about how the business is doing, they just want the week to be over so that they can get their wages which why they will most likely not rush over to the manager to ask for another task. An example of this for Yates would be when the worker has finished dealing with the customers (as he/she was told) the worker will most likely wait around, this is because the worker has done what was asked of him/her. The manager will then appoint another task to this worker as soon as the manager finds him/her. This is bad because the worker could be doing...

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