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Baderman Island Crisis Management Plan Essay

1806 words - 7 pages

PAGE PAGE 10 Crisis Management
Running Header: Crisis Management PlanCrisis Management PlanUniversity of PhoenixMs. L. PulliumSeptember 22, 2008Crisis Management PlanA crisis management plan is a basic guide to responding to a major crisis or an emergency on any level. All the employees on Baderman Island that are assigned certain responsibilities know and understand the procedures and the policies that are included in the plan. The purpose of the plan is to coordinate the use of Baderman Islands' resources to protect the guests, the employees and the property in the event of a crisis or emergency and immediately following. The plan will be used whenever an emergency or crisis affecting the Island or any of its inhabitants cannot be contained through normal, everyday procedures and channels (HR 2008).Crisis Management"Crisis management is the management of operations during the actual crisis (in the midst of the event) and the management of the business before, during, and after the crisis. Most crises require management from the outside-in and the inside-out by the management team" (Nykiel, 2005). A crisis whether internal and or external can occur at any moment in a hospitality industry. For example "internal crisis in the hospitality industry include a breakout of a food borne illness in a restaurant, infestation of rodents in a hotel and an outbreak of the flu on a cruise line" (L. Pullium, personal communication, September 11, 2008). Some examples of external crisis are "terrorism, environmental disasters such as hurricanes, tsunamis, tornadoes, and floods.Successful managers of any organization should have a crisis management plan. An effective crisis management plan can assist in saving lives if managed properly. According to Nykiel (2005), there are seven (7) parts to managing a crisis, such as: 1- Know the mission and approach to the crisis. 2- Review the history of crisis and look at the potential for other crisis to take place. 3- Perform a walk through of a potential crisis. Create a "what if" situation. 4- Follow initial crisis strategy procedures. 5- Identify all persons affected by the crisis. 6- Incorporate the organizations' media policy. 7- Evaluate the crisis management plan.Baderman Island developed a crisis management plan in an effort to "protect the safety and well-being of the guest, employees, and visitors". Baderman Island's crisis guidelines are to "provide a process that facilitates organized decision-making at unique times that might otherwise be quite chaotic". In addition, Baderman Island's crisis management plan will "minimize injury or loss of life, focus decision-making on critical issues in a potentially stressful environment, provide a flexible response process to a variety of emergencies, protect guest, employees, Baderman Island property and protect public image and confidence" (Olsen, n.d.) in Baderman Island. In addition to the crisis management plan is the crisis management team. The teams normally...

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