Benefits Of Virtual Communication At Workplace

6106 words - 24 pages

COMMUNICATION AND SCHOLARSHIPUnit onePurpose of studying communicationIt is the foundation of good managementHelps one to become a professional communicatorHelps one to have influence and be persuasive in the work placePurpose of communication is to disseminate information from the source to the recipient who can be an individual or a groupCommunication is an ongoing process and never endingCommunication can be passive or activePassive communication is when information is not deliberately disseminated but recipient reacts to a situation and interprets information he/she has receivedE.g. one has a desire to cross a road but that there is continuing traffic; that is passive communication; you cannot crossIf it is raining am unlikely to play tennis; that is a messagePassive communication is better interpreted by psychologists who understand the mind and are able to predict situationsActive communicationThis is when information is deliberately sent e.g. through telling someone a messageThis can be done by telling someone, writing a message hanging a sign sitting upright in an interview, wearing a dark suitIt is intended to provoke a response hence making it activePurposes of communicationDirect benefitsGiving informationMaking your ideas understoodInitiating actionSharing attitudes and beliefsEstablishing links with other peopleIndirect Benefits of CommunicationMaintaining moraleSustaining disciplineAvoiding rumorsGiving information about changeInfluence of Group CultureCulture of a group influences the way any group, team or organization influences the way in which communication occursThere are four different types of culturePower culture- communication invariably comes from one powerful individual or dynamic individual e.g. family business or a church group where the group is successful members oblige when problems arise, it becomes weakenedDepartment or role cultureCommunication follows a pre determined route and may not venture outside thatPossible in a group with clear and distinct responsibilities that seldom changeExample is the Public Service structuresStructure prevents growth and kills development because it is rigidKills initiative and creativityThe task or project cultureGroup members are created to perform certain tasks each having a role to playMembers are appointed with respect to special knowledge or skills rather that seniority in the organization communication is from the captain or chairperson to the groupPerson CultureGroup is concerned with satisfying individual people's needsDecisions are often reached by a consensus ensuring interests of individuals is consideredE.g. where workers' committees are incorporated in organizationsConsultation is useful when members in the organization are able to contribute meaningfullyNB Knowledge of culture helps you to know how to communicate with a group1.6 Perception by the RecipientThe rate at which communication is absorbed by the recipient is governed by the perception of the recipient i.e....

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