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Best Practices In Ensuring Quality, Speed, And Flexibility In Organization.

1555 words - 6 pages

In order for an organization to be successful one must have a plan in place to ensure total quality in the goods they produce, in the service that's provided, and in the support that's given to its consumer's. And to make sure that the company's information is protected one must establish a system that can manage the information as an asset. In this paper researched five articles detailing best practices in ensuring quality, speed, and flexibility in organization. Those practices are: Total quality management, mass customization, theory of constraints, kaizen (continuous improvement), and reengineering. I also researched five articles detailing best practices in managing information as an asset. Those practices are: knowledge management, innovation management, risk management, record management training, and document management. Along with providing a brief summary of each practice, I will be identify an organization using each practice, and I will then evaluate my own organization based on these practices and offer recommendations for converting my organization's existing practices to one or more of the practices found in the research.Part ATotal quality management (TQM)Total quality management (TQM) is the holistic approach that covers all aspects of an organization's activities. TQM strategy is defined as 'a set of quality management actions or critical factors that practiced by an organization for the achievement of excellent organizational performance. The quality of a product or service is dependent on all activities in the organization's supply chain. With TQM, the goal at each stage in the operational supply chain is to define and meet customer requirements in order to maximize customer satisfaction while maintaining cost control. TQM reorients managers toward involving people across departments in improving all aspects of the business.Higher productivity, increased morale, reduced costs, and greater customer commitment are the most frequent advantages of TQM. These are mostly long-term. Short-term there are fewer, because it requires initial training. Eliminating errors and doing things right the first time saves time and resources. The savings may then be used for expansion of services or made available to employees in their efforts to increase service quality. TQM gives employees the experience of problem solving and using their knowledge and experiences in a collaborative effort.TQM may limit an organization's flexibility. At some point the TQM long-term plan may become a goal in itself. The organization may reach a stable point and stagnate. An organization must react quickly to changes in the community and not be restricted by its management style. TQM critics also argue that TQM does not demand radical organizational reform whereas real quality improvement requires radical structural change, such as flattening organizational structures. Another critic of TQM is that it may eliminate employee creativity, which may stop...

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