William Carey University
In the paper, I will be going over the different principles of bureaucracy and how they can relate them to the service industry, this paper discusses Max Weber, his work and the preconditions for the Emergence of Bureaucracy.
Bureaucracy Model and Max Weber
Max Weber was a German Sociologist, political, economic, and administrative scholar. Weber studied bureaucracy in the mid 1800’s to the early 1900’s. Weber published a book in 1922. It was called The Masterpiece, Economy, and Society. It was about public administration and governing. He began the study of bureaucracy, and it was his work that made that term very famous. You can trace todays public administration all the way back to Weber himself. Weber had come up with certain preconditions with the Emergence of Bureaucracy, “the growth in size and density of the population being administered, the growth in complexity of the administration system.” Weber’s idea of bureaucracy is characterized by six ideals. “The hierarchical organization, delineated lines of authority with fixed areas of activity, action taken on the basis of and recorded in, written rules, the bureaucratic officials with expert training, rules that are implemented by neutral officials, and the last one being the career advancement depending on technical amplifications judged by organizations, not individuals. (Weber’s Bureaucracy)” Weber said that bureaucracies are a “rational legal authority,” which modern day officials and political leaders represent. He had a theory called the “Iron Cage” in which the rules that transform from old forms to the new forms, using very strict rules while doing so.
A bureaucracy is an organization that also has non-official government members who enforce the rules and laws. Examples are police officers and firefighters. Historically bureaucrats were people who worked in an office setting, and as of today it is both an office and out on the street job. There are five different types of organizations in the federal bureaucracy. They are cabinet department, independent executive agencies, independent regulatory agencies, government corporations, presidential commissions. The cabinet departments consists of fifteen different departments. Some examples are the state, treasury, interior, justice, and labor departments. When it comes to independent executive agencies, they are called a “line organization.” This is an independent organization that is not under the control of the fifteen departments. The independent regulatory agency also functions outside of the cabinet departments. They enforce the rules. Government corporations are not the same as private corporations. Presidential commissions is how a president makes sure things are getting done, and if they are not the commission is there to help and give advice.
There are benefits to a bureaucracy. They are: the rules and procedures that are there can help managing easier, the well-defined responsibilities...