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Burnout After Downsizing Essay

3199 words - 13 pages

Introduction
I work for a company that collects performance music royalties domestically and internationally and pays those royalties out to the songwriters and their publishers. I work on the operations floor in a small internationally focused department. Operations also includes: a cue sheet processing department, performance identification, document imaging, and works registration. A couple of years ago my company downsized by using a combination of early retirement and layoffs. The email that was sent out by our CEO was interpreted by the majority of employees to imply that if you were offered early retirement and chose not to take it, that you would most likely be laid off. In response, nearly everyone given the option of early retirement accepted the offer and left the company. Chaos ensued as the company scrambled to fill positions that they didn’t intend to vacate. Amidst the chaos, people walked off the job because they were expected to continue “business as usual” with limited staff. We lost entire job processes because the knowledge that those people contained within themselves was never documented. What was left was a limited workforce with limited resources. The surviving employees, in some cases, were not thrilled with their new management teams or the increased workloads they were expected to handle in the same amount of time. Pressures mounted and we continue to this day to hear about “keeping the numbers up.” Furthermore, my company takes on new initiatives on a regular basis. The number of meetings, training, and projects increases steadily and we are still expected to complete our normal work. What hasn’t increased, are the hours we work each week or the number of employees in our departments. In some cases, as is true with my department, we have actually lost more people to more attractive positions outside of our company.
Every department in the company has its own computer systems and databases to work out of. These systems are not connected and don’t allow for employees to see useful information throughout the company without asking for special permission from the department that the program was designed for. Often times, our process for fixing information is to send emails to multiple departments in the hopes that the issue might fall under their computer program and their job description. Tasks that could be automated are done manually. Some people are required to send questions intended for other departments, through their managers. Everything is separate and inefficient. The company is in the process of fixing this by building a new enterprise system. This is the most important change the company has taken on recently. Many people actually cite our lack of technologically efficient systems as their number one reason for looking for jobs outside of the company. They see themselves doing manual work that could be automated and after years of hearing employees voice these complaints, the company is just now starting to...

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