Air travel has become more frequently nowadays. in order to increase their customer rating/customer satisfaction, airline companies in the United States tried many approaches. As one of the biggest companies in the US, United Airline always want to increase their customer rating/customer satisfaction. Though this report, approaches to increase customer rating/customer satisfaction for companies in the industry were listed and analyzed. In the meantime, data collected from different channels in terms of indicators including flights arrive on time, mishandled baggage, passenger?s involuntary denied boarding and customer complaints were statistically analysed. Hence, using these support information, recommendations such as were suggested to help United Airline to mend their service level.
Executive summary 1
1. Background 3
2. Problem Identification 4
2.1 The reason to choose the topic 5
2.2 United Airline Company status 5
3. How other companies used business analytics to address similar problems 5
3.1 Flight delays 5
3.2 Mishandled baggage 5
3.3 Involuntary denied boarding (IDB) 6
3.4 Customer complaints 6
4. Data Collecting 6
5. Data analysing and discussion 7
5.1 Simple moving average forecast 7
5.2 Linear trend forecast 9
5.3 Simple linear regression forecast 11
6. Recommendations 12
Reference List 12
United Airline is one of the famous airlines in the United States, commonly referred to United. The United Airline was founded in 1926, and the headquartered of United Airlines in Chicago, Illinois. The United Airlines is the third-largest airline company in the world when statistical the number of passengers and the total mileage of flight. The United Airlines operates a huge market which includes domestic and international, and extensive presence in Asia-Pacific region. The main competitors of United Airlines are American Airlines, Delta Air Lines, and Southwest Airlines. The United airline's largest hub is O'Hare that in Chicago, both in terms of passengers carried annually and departures, the data of these two items is 16.6 million in 2016 and 181,488 in 2016 respectively. The United Airlines Company employs over 86,000 employees and the United Airlines Company with a market capitalization of over $18 billion.
This report collects five years? major airlines' data of the United States which include 12 major airlines. These data are from Air Travel Consumer Report that produced by U.S. Department of Transportation. The U.S. Department of Transportation is one of U.S. government department which concerned with transportation. This department managing every type of transportation in the United States, which include aviation, railway, highway, maritime etc. ?The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP)? (U.S. Department of Transportation 2017). The Air Travel Consumer Report is designed to...