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Business Communication Essay

1820 words - 7 pages

EXECUTIVE SUMMARY The purpose of this report was to analyse the business communication issues affecting the efficient operation of Fairbrother, Fraser and Price, being a small civil engineering firm. The main objective was to identify key communication problems and offer recommendations as to their possible resolution.Communication and management problems were identified in four areas within the organisation. The four activities were considered the core issues in which to offer advice to help restore, and then create, a more effective and efficient communication and management environment within the organisation of Fairbrother, Fraser and Price.The four areas identified which have resulted in Fairbrother, Fraser and Price being a company experiencing conflict between the partners are: · a lack of effective inter-partner communication.· unclear organisational and individual expectations.· non-structured and ineffective boardroom meetings.· a display of poor group leadership, communication and management skills.Accordingly it was recommended that each partner be advised of these shortcomings and as a group, ?start again? with the redefined company expectations. This included establishing more effective lines of communication and the drafting of a detailed inter-partnership agreement which explicitly identified the individual partners? responsibilities within the organisation. Finally it was recommended that meeting procedures be reviewed in order to provide a more formal method of discussing vitally important company strategy, policy and goals for the future.i TABLE OF CONTENTS EXECUTIVE SUMMARY. i TABLE OF CONTENTS. ii 1. INTRODUCTION. 1 2. DISCUSSION.2.1 Inter-partner Communication. 2 2.2 Organisational and Individual Expectations. 3 2.3 Effective Boardroom Meetings. 3 2.4 Leadership, Communication and Management Skills. 4 3. CONCLUSIONS. 5 4. RECOMMENDATIONS. 5 5. REFERENCES. 6 ii 1. INTRODUCTION This independent report has been prepared to analyse the business communication issues affecting the efficient operation of Fairbrother, Fraser and Price (FF&P). Its purpose is to offer advice on actions that need to be taken in order to refine or improve the current communication and management practices being applied by the four partners of the company.FF&P is a small engineering company operating within the Waikato region. The founder, Mr Douglas Fairbrother, established the company with the aim of exploiting the skills of certain engineering specialisation?s. Growth of the company was steady with three partners initially managing the company. In 1991, a fourth partner, Ms Lucy Hawthorn-Roth, was recruited to aid in the expansion plans of the company.Ultimately this report identifies that four key communication issues (or processes) have been neglected in recent years within FF&P and have continued to be neglected right up to the present day. These have been identified as the inter-partner communication levels,...

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