Business Management Pacific Airlines Essay

6595 words - 26 pages

INTRODUCTIONPacific Airlines revenue for the year ended June 1999 was S$ 5000 million. This was make possible because of;A recapitalization in February 1999 of S$ 1000 million which enabled Pacific Airlines to reduce her debtAcquisition & integration of Koala AirExtensive refurbishment of the fleetPublic float of Pacific AirlinesThis was make possible because the airlines enjoy a reputation for customers service and operational excellence and holds an enviable safety records. Was named airline of the year for 1998.However Pacific Airlines is facing problems in terms of company's organisational climate, rewards system, labour management relations, performance management and other areas of concern.OUR OBJECTIVEto assist with the design and implementation of key human resources programmes to improve the focus and productivity of management and staff taking into the consideration Pacific Airline's objectives and culture.SIX SIGMABased on an ISO 9002 robust fundamental system, 6 sigma means Kaizen (gradual progressiveness in improving), thus is a program to measure, analyze, improve and control customer service and total cost productivity and support all programs and services of the company.Building on the ISO 9002 quality system, the target of Six Sigma is to further improve quality levels through a newly developed methodology, yielding enhanced customer satisfaction and total cost productivity (Kaizen at its best). Quantitatively, this means that the average process will generate less than 3.4 defects per million transactions.Thus, the Six Sigma quality initiative objective is to achieve near-perfect customer service and performance. It is a strategic focus to ensure that each and every customer is 100% satisfied with the products and services we provide. In addition, Six Sigma is focused on increasing the speed of getting products to market and doing so at the lowest possible cost.Six Sigma starts with the premise that you can't improve what you don't measure, and it provides statistical tools to help do that.Six Sigma represents botha systematic Improvement Process anda quantified Process Improvement MethodologyThe greatest business-wide results are achieved through the improvement of key products and core business processes (including suppliers). The structured 6 Sigma approach can also used to enhance the results of existing quality improvement efforts. 6 Sigma is an excellent approach to QS9000.You need only implement the parts of the methodology that apply best to your particular business / organization. The techniques for quantifying customer requirements and for improving processes apply to any business / organization and are the most frequently applied techniques. 6 Sigma does not require that you become engrossed in advanced statistical techniques or even be knowledgeable in statistics. However, high-volume and high-capital-cost businesses usually find a more in-depth application of statistics beneficial in identifying the "vital few"...

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