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Business Operations Essay

1142 words - 5 pages

I will first start with the ISO 9000 system. What it exactly means and how it will benefit the company in the short and long run. ISO stands for International Standards Organization. It is a recognized standard that companies have to adhere to if they want the ISO seal of approval.The main reasons why the company may go for the ISO scheme are. The ISO is an internationally accepted standard so for the company that we are looking at their share of the market is decreasing. This means that they might have to look overseas for new customers, if they obtain this standard it means that potential customers will immediately be able to see this as a standard of quality.The second reason why a company may want to go for the ISO scheme is that the criteria needed to get the scheme approval is that all practices and procedures have to be written down. What this will ensure is that a certain standard or criteria are adhered to. Every work practice has to be written down what this accomplishes is that it saves the company time, effort and money in the future short and long term. How this achieved is that every time a new employee starts work in the company they now how to go about their job and will become a lot more efficient at it a lot more quickly because everything that they have to do is written down. This means that the company does not have to spend as much time and money on training that employee if they did not have to implement the ISO.Of course there is drawbacks to trying to get the system implemented. First of all, the amount of time the company will have to put into scheme making sure it is implemented. To start with the company has to appoint a quality manager. A committee has to be formed, with all the managers of all the departments in this committee. Staff morale and commitment has to be kept high, as their involvement in attaining the ISO is essential. Then all the essential work practice and procedures have to be defined and written down. When this is all done you have to implement the quality system. Then the whole process has to be written down. It is at this time as well that management have to ensure that the workforce are implementing the system. Once you are sure that the whole system is running smooth and coherent, the National Standards Authority of Ireland will come to the company and audit the system. So as can be seen it is a process that will take a lot of company time, money and effort. When this could be better spent on other things such as new machinery, trying to break into other markets or just simply cutting costs.To implement the ISO would create other possibilities for the company such as greater customer loyalty in the long term. There will be greater efficiency within the firm. The workforce has a greater pride in the company. The company as a result of implementing the ISO will be able to consistently produce and deliver a quality product and service.World Class Manufacturing can be defined as 'the pursuit of...

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