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Business Process Reengineering. Essay

2162 words - 9 pages

Summary: This is a five page article on Business Process ReengineeringIntroductionThe concept of Business Process Reengineering has been around for more than ten years now. The concept has become popular thanks to much publicity by different management authors and due to the fact that the hype about BPR made it look like a magic potion for ailing industries. BPR looked like a miracle solution for companies, which were finding it hard to conduct business in the way they were doing it a few years before. With the popularity of the concept, business houses believed that they could change the way that they were doing business and reap benefits by modifying or rebuilding the existing system. With the advent of BPR, there was a definite shift in focus of the business managers and they were concentrating more on the processes than on the final product. Managers understood that the approach of the company and the way in which the company carries out its processes, has a great impact on the quantum of profits that would accrue to the company. The steps involved in the implementation of BPR process provided them with many opportunities to improve their operational efficiencyAnalysisBusiness Process Reengineering is "the analysis and design of workflows and processes within and between organizations". Business Process Reengineering is a new method of improving the operation and therefore the outputs of organizations (private and public). It means analyzing and altering the business processes of the organization as a whole. [Malhotra, 1998;Kovaèiè, 2003]An in depth case study of a BPR project at the Housing and Development Board (HDB), the public housing authority of Singapore, was conducted to survey and identify the distinctive characteristics of BPR in public organizations.The data collection (information gathering) involved visits to the sites and multiple interviews with the parties involved in the reengineering. The reengineering of the HDB was led by the in-house Management Services (MS) Department, with the Information Services Department (ISD) delivering the computer solutions. Officers from these two departments and staff from the Model Branch Office were interviewed for this study. The interviewees had a high degree of involvement with the reengineering project. The interview questions were designed based on the interviewee's department (which reflects the type of involvement), the level of responsibility (managerial versus operational), and inputs from document reviews and previous interviews. Two main sets of questions were developed. The first group of questions asks for factual information. The second group of questions asked the respondents for their opinions on the different aspects of the reengineering project. The data collection also involved establishing a case study database consisting of archival records, including reengineering project documentation, internal memos, annual reports, press releases, in-house bulletins,...

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