Can Customer Service Affect The Business A Restaurant Has? A Debatable Issue Which Can Be Solved

6805 words - 27 pages

Outline1)Introductiona) Introduction to the idea of customer serviceb) Definition of customer servicec) Main goals of the paper2) Main body - Analysisa) Waiter / waitress importancei) Appearanceii) Serviceiii) friendlinessb) Foodservicei) Qualityii) Quantityiii) Appearanceiv) Varietyc) Restaurant organizationi) General appearance - Decorationii) Cleanliness - Hygieneiii) General organization3) The opposing sidea) What the opposing side believesb) The importance of the type of the restaurant in terms of customer servicec) ;No matter the reason of visiting a restaurant might be, the customer always needs some type of customer service4)Conclusiona) The contribution of every factor consisting customer service into the total restaurant organization is very important for the correct operation of each restaurantIntroductionMany times when a person goes to a restaurant as a goal to enjoy a quiet meal with his/her friend, some things can go wrong in the restaurant organization and thus disappointment of the customer may be the immediate result. Even if the food is excellent, there are times when the customer does not really appreciate the food, but the organization of the restaurant as a whole.The organization of the restaurant which the customer pays attention to is the organization of customer service. Customer service includes everything which has to do with the quantity, quality and appearance of the food, the appearance, service and friendliness towards the customer of the waiter/waitress, the general appearance of the restaurant, the cleanliness and finally the organization of all of the above.The meaning of this paper is to explain how it is possible for the restaurant owner to have problems with his/her clientele if the customer service provided to the customers is inadequate and does not cover the whole range of the factors which were mentioned above. Another basic idea of this paper is to show how no matter the clientele that a restaurant has, it doesn't really matter, since there are people who go to a restaurant for different reasons and the restaurant has to cover the needs of each individual customer, so the whole restaurant mechanism should work at its best.Main body - AnalysisFollowing will be an analysis of all of the factors and how each one affects customer service, and then an overall estimate of the general consumer public of a restaurant.We will start by an analysis of everything which has to do with the waiter or waitress. The appearance of the waiter or waitress that serves a customer is very important and we can only say that it is a very important factor contributing to customer service. This is basically one of the most important factors, since the waiter or waitress is the basic representative that each restaurant sends to the customer. How the waiter/tress looks and is dressed is a picture of what the restaurant has to offer to the customer. Secondly, we have the service which is provided by the waiter/tress. In this factor,...

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