Capable Manager (Open University) Tma2 (Part 2)

1378 words - 6 pages

QuestionDiscuss a recent conflict situation you have experienced and any lessons learnedIntroductionA recent situation in which I came into conflict with my immediate manager had to do with a proposal I put forward to provide disaster recovery facilities to our clients. The basic principle behind disaster recovery is that should a client site be destroyed or damaged to the point where the IT infrastructure is no longer serviceable, the disaster recovery "supplier" will provide hardware, facilities and infrastructure to enable critical work to continue. The facility would usually also provide technical expertise if required, to build the server environment at the recovery site.Many of our clients have existing contracts with disaster recovery companies, who generally only provided hardware and premises in the event of a disaster. These facilities usually cost between 000 and 000 per annum for a relatively small client. In all cases our own technicians are responsible for the commissioning of the recovery site and I saw a lucrative opportunity to provide a similar service at a reduced price.The first step in the investigation process was to perform a risk analysis to identify the risks and benefits of providing such a service.MarketI quickly ascertained that there was a need for a disaster recovery service by making enquiries with new and existing clients. Overall the opinion was that it would be advantageous to have all IT services from the same provider.Availability of ClientsIn order to put some weight behind my argument, I wanted to go to my manager with at least one prospective client. After querying existing clients, I determined that one was due to renew their current disaster recovery contract. After consultation with the client I received an enthusiastic response to my proposal.CostsSurprisingly the costs of the new venture were quite low. The cost of the equipment required in order to support the client, was less than the annual disaster recovery payment. This hardware and infrastructure could potentially be used to support two or three clients, thereby providing a very cost effective, low risk and lucrative product…or so I thought!The Patterns of ConflictGenerally, when a conflict occurs within the company, the consultants seem to share a common viewpoint "against" that of management. Quite often these conflicts are not brought into the open, but remain sources of dissatisfaction within the group.The conflicts that occur are seldom very serious, and generally run their course, usually having positive effects rather than negative. When discussed between involved parties, conflicts are usually resolved quickly, but the reasons never seem to be cleared up completely, thus causing conflicts to re-occur.Possible Sources of ConflictThere are various sources of conflict that could have resulted from my manager's attitude toward my proposal:Differences in Values and BeliefsMy manager had very definite ideas about where his department...

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