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Case 13.1: The Road To Hell

745 words - 3 pages

1. What in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or why not

According to this case study, Baker has been successfully in perbualannnya and he had hoped that they can achieve as a result of conversations with Rennals and hope Rennalls admitted that Baker hatred towards other races especially those from Europe. I think that the reason Baker is to get it out in the open for discussion to be easy. As such, it will be dealt with before he took the job as an engineer, a role that requires equal treatment and a good uniform to his subordinates, from others and from his own. According to this article, I think Baker is someone ...view middle of the document...

Baker has been accepted as an introspective that and Rennals have his own way in good stead when she was dealing with senior expatriates. In the same time, Baker admitted pride to he had taken it himself in to interact with all people of all races. But Baker also has a sense of where he felt a little puzzled as to why he could not eliminate barrier between himself and Rennalls.

2. Did nonverbal communication play a part in this case? Be specific and give
examples.

Nonverbal communication is the process of communication through sending and receiving silent (visual) signals between peeson. Communication also is without the use of spoken language or speech. Nonverbal communication also includes gestures, facial expressions and body positions known as "body language" and understanding spoken and assumptions, cultural and environmental conditions that may affect the encounter between humans.

The types of nonverbal communication by Judee Burgoon (1994) has identified seven different nonverbal dimensions: (1) kinesics or body movements including facial expressions and eye contact; (2) vocalics or paralanguage that includes volume, rate, pitch, and timbre; (3) personal appearance; (4) our physical...

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