In early April, ABC Inc., needed to recruit several new hires. These new trainees needed to be ready to work by June 15. During this case study we will discuss the problems that the company and its workers had to confront. Carl Robins had been hired six months earlier as the campus recruiter. He had just graduated from a community college and was extremely excited to commence his work at ABC Inc. Carl was known as an industrious man, who had to work his way through to college. Coming from a low income family, Carl had to attend school and work full time to pay for his education. This was Carl’s big opportunity to begin his lifelong journey. Monica Carrolls had worked for ABC Inc., for more than 25 years as the operations supervisor. She was known to be the most experienced staff member of the company, she was a person who employees could trust and depend on. She had successfully completed every task provided by management. Monica’s responsibilities consisted in making sure Carl would complete his job by having prepared the training schedule, orientation, manuals, policy booklets, physicals, drug tests along with other issues.
On June 1st, Carl found out that the paperwork needed the orientation was missing, some of the trainees did not have applications completed or their transcripts on file, and none of them had been sent to the clinic for the mandatory drug screen. He then searched the orientation manuals and found only three copies with several pages missing from each. Carl then walked to the training room and realized that the training room was not vacant. The training room had been reserved for the month of June by the technology services department. Carl was frightened. The orientation was only a couple of days away and he had nothing ready.
After realizing the orientation material was ready and the trainees still needed to complete their application and drug test. Carl went for a walk to clear up his head and come up with a solution to the horror he was living.
After going for a walk, Carl re-organized his task. He prioritized the tasks needed to get done sooner. The most important task was getting the new hires tested for drugs. Carl called a nearby clinic and scheduled the most available dates for testing. Fortunately he was able to schedule the new hires that were missing the drug test.
Carl decided it was time to ask for help, he send an email to Monica letting her know about the situations. In that same email he included the barriers he come up with and what he was planning to do. Carl asked Monica if she could re-schedule the technology specialist department...