This website uses cookies to ensure you have the best experience. Learn more

Case Study: Customer Service And Fast Food

2098 words - 9 pages

Any founder of any company should care about his or her costumers, especially if
his or her company produce food. They need to make food which would not do harm to
any customers , and take care about employees, otherwise these companies would violate
ethics of care ,and it should be closed. . These companies should follow communitarian
ethics. For example, McDonalds. It is the most popular fast food company in the World.
McDonald’s serve around 64 million customers in 119 countries, daily. It was founded by
Richard and Maurice McDonald In 1940 .However , later businessman Ray Crok purchased
chain of McDonald’s. McDonald’s has varied fast food products, for example,
cheeseburger, hamburger, chicken burger and so on. People like McDonald’s because it makes
fast and tasty .In addition, it has a very attractive environment. The company also does a
lot of charity, so people around the world like McDonald’s. However, people do not
know the truth about their favorite fast food restaurant.

Step1: recognizing an Ethical Situation.

From my point of view, the production of McDonald’s does big harm on
society, especially on children, which would cause worldwide obesity of people in the
future. The production of McDonalds has quality which is unacceptable , and all their
products contain a lot of fat and chemicals. From, my point of view this company violate
ethics of care and it should be closed.
The way how McDonald’s make their food for people is unethical, and it violates
the ethics of care. using six criteria I will recognize ethical situation about McDonald’s .
First of all, McDonald’s do harm on a lot people ; furthermore, McDonald’s do harm on

all society . Second, McDonald’s has already done big harm on society, a lot of people have
obesity and a lot of health problems because of McDonald’s. Next, The harm have been
processing since McDonald’s was open, and it is processing , now . Next, The victims are
all people. Proximate to us people and people which we will never know. Everybody are
victims. Next, the same answer on question three. Last, This problem does not violates the
moral rights, and all people like McDonald’s . Most people know about quality of food ;
however, they eat there and they like it.
Rationalizing Our Actions. McDonald’s rationalize ,that quality of their food is bad
and unacceptable ;however, I suppose that their main goal , like main goal of any company,
is to gain profit.
.
Step2: Making a Judgment...

Find Another Essay On Case Study: Customer Service and Fast Food

Case Study - Mama Products (customer service strategy, relationship between internal customers and supply chain management, JIT and TQM)

3927 words - 16 pages suited to ensure the successful implementation of a customer service policy. The structure selected should facilitate communication and cooperation between and among those functions involved in implementing the customer service policy. As in the case of Mama Products, the company has shaped its structure in a way that each department is able to communicate effectively with specific customers concerning the product type. For instance, the company's

Fast Food and Obesity Essay

2631 words - 11 pages the number of McDonald's restaurants, with the number of obese adults between the ages of 20 and 74 over a similar time period. From 1960-62 to 2005-06 the number of obese Americans almost tripled from 13.4% to 35.1% (Weight-control Information Network 2). These two extreme upward trends might make a convincing case that the extra fast food intake has caused the hike in obesity rates, and it may very well be a good indication, but it is far from

Fast Food and Obesity

753 words - 4 pages $100 billion is the amount of money that Americans spend on fast food each year (Ichikawa). Americans spend less money on higher education, new cars, or computers when compared to fast food (Ichikawa). Fast food can be really harmful to a person’s health mainly because of its high calories content which can create obesity if it is consistently consumed (Food and Nutrition). It would take someone six hours to walk off a Big Mac and a large order

Fast Food and Children

677 words - 3 pages Fast food is indeed a convenient and delicious meal for busy families. However, when the consumption is not monitored, it can lead to health problems such as obesity especially in children and adolescents. In two different articles about how fast food causes teens to become obese and unhealthy, the authors claims different opinions; “McDonald’s is to be Blamed” in article 1, and “Parents are Responsible” for their children’s health and eating

Obesity and Fast Food

1500 words - 6 pages Fast food is popular in America. In fact, one of America’s nicknames is “fast food nation,” (“Healthy” par. 1). It is quick and only takes a short amount of time to get the food. There are so many fast food restaurants in the world. Every corner people turn, there is another McDonald’s or a popular fast food restaurant. What people do not know about this easy way of eating is how unhealthy fast food really is. Quick food does not mean

Obesity and Fast Food

882 words - 4 pages their food in a high percentage of animal fat to capture that flavor, but soon they switched. They traded beef fat for more chemicals. The fries flavor all depends on the chemicals, it is all fake, and there is even more saturated fat from their fries than in their burgers. The fries people eat today are so unnatural that each fast food place has a different taste. "Their distinctive taste does not stem from the type of potatoes, that

Obesity and Fast Food

1379 words - 6 pages , education, and even just where a person lives. It’s clear fast food restaurants are part of the problem; look around and you see that they are everywhere. Just take a short drive down Cypress Avenue in Redding and you will drive past no fewer than eight fast food restaurants and three convenience stores within two blocks. If that is the route driven on your way home from work, and you don’t feel up to making a home cooked meal, what do you think

Case Study: Implementing a Fast Food Restaurant in Four Diverse Countries

1337 words - 6 pages While there are many active fast food businesses in four countries, our business or organization will be relatively new locations. Therefore, it will be important that the company take into consideration the various cultural differences it is likely to experience in the three countries. By taking a second analysis at the different characteristic of the people of Israel, Arab Emirates, Mexico, and China, the organization will have to keep in mind

FedEx Service Magnagement and Customer Service Issue

1794 words - 8 pages the duration before the planes leave again. However, the company’s operations in the past few years have been marred with numerous complaints about poor and delivery service, which has tarnished a good customer service reputation that it had for years. FedEx Customer Service: Throughout its years of operations, FedEx has been renowned for sparkling customer relationships and service. The company has successfully managed to build this

monitoring and evaulating customer service

897 words - 4 pages usually have different kind of complaints which could be about the price or the service. Compliments should be passed on to staff as everyone likes to get a compliment and it helps to encourage staff to work harder. Hotels count towards making an employee the employee of the month and may help them to earn a bonus. Mystery customers Hotels would employ mystery customers to visit their own stores; they come in as a normal customer. They may

Language Barriers and Customer Service

2852 words - 11 pages Language Barriers and Customer Service"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it" (Customer Service). The reason customer service is called customer service is because the customer is the key to success. Baderman Island Resort provides many amenities for their guests; exemplary customer service however, is not one of them. The process to be analyzed is customer service

Similar Essays

Fast Food Case Study Paper

1276 words - 5 pages the counter. The food should have been left on the back counter where the lights could keep the food warm. Unfortunately, in this establishment the production process was nowhere to be found.In each scenario, the customers' expectation for the service and product is where one would expect the items to be delivered fast and effectively. An individual is under the impression that most of the foods at a fast-food restaurant are prepared and ready

Agricomp Case Study: Verifying Claims And Customer Service Process

696 words - 3 pages AgriComp Case Study AgriComp provides computer systems for farmers and is attempting to decide on whether to change procedures for warranty claims disputes. Currently local dealers are handling disputes and the customers are complaining about the dispute process. AgriComp has decided to investigate the process to determine if the voice of some customers represents the concerns of all customers. This case study will identify the variables

Case Study: Managing Customer Quality Service

1673 words - 7 pages number of reasons show the difference of LCV between these two stores.First of all, when people go in a shop, they look for what they want, and then the first important consideration comes up from their mind is the PRICE.Price is the amount of money that charged for a product or service. In reality, people like comparing prices on the same brand of product from different shops to find out which one can meet their budget.In the case study, Laura

Assess The Current Global Performances Of Mc Donnalds. What Impact Will This Have On The Fast Food Service Industry As A Whole?

1602 words - 6 pages , they would have to but fries and drink. Customers felt they were being misled. McDonald then promised they would deliver the sandwich order within 55 seconds or the customer would receive a coupon for a free sandwich - a service that they clearly couldn't support. Then came the Just in time - Made for you kitchens, This was an all new purpose-built kitchens that was supposed to streamline the process by a preparation food system will allow it to