Case Study Of National Insurance Company And Full Analysis Of The Problems Faced By The Company

2602 words - 10 pages

Executive SummaryThe main purpose of this report is to analyse the condition and working ienvironment of National Insurance and Investment (NII) a company whose main business in selling and servicing insurance packages for both individual and corporate customers. So it is basically is call centre, which respond to the clients of its customers on their behalf. So the purpose of this report is to understand the variousssues in National Investment & insurance company (NII), which is facing various problems like higher employee turnover, lower customer satisfaction, lower levels of motivation among employees etc. in the suggested case study. Help of various other research papers and journal articles has also been taken to underpin the possible reasons of the problems of NII and other similar companies in the same industry and how such problems can affect the overall growth and current working environment of the industry and company in particular.The first section of the report consists of introduction of the company and few journal article references which deal with the problems as underlined in the case study.The second section of analysis of the company deals with the issues identified from the NII case study which are like High degree of employee turnover, Lack of training, Lower level of motivation & satisfaction and Poor communication among AO's. Key points from literature have been added to analyse the problems more precisely.The last section of the report deals with recommendations, which can help NII to improve its working. Some of the major recommendations are need to make a better staff mix, advised to provide proper training to the employees, which will help to improve the employee morale for dealing with the problems and even make them more clear about their role, NII should also work in the field of improving the motivation level of employees, problem of poor communication is also needed to be solved among AO's by interacting more with staff, having regular meetings, asking for opinions and by directing senior AO's to help the new recruits to the maximum extent.IntroductionDuring the last two decades the growing globalisation of economies, along with continuous development in information technology, has left us with excessive amount of new products and production processes. Businesses are also going on a path of continuous change and have to develop new ways every time, with the changing attitudes and requirements of customers. Their response to customer expectations and demand for a 24 hour electronic society has seen a phenomenal growth in call centre industry (Lynn Holdsworth, Susan Cartwright 2003). So the purpose of this report is to understand the various issues in National Investment & insurance company (NII), a call centre whose main business in selling and servicing insurance packages for both individual and corporate customers. Company has recently discovered some problems within its staff and overall working of the...

Find Another Essay On Case study of national insurance company and full analysis of the problems faced by the company

A company that has practiced survival of the fittest. "Choose a company that faced significant obstacles and had the foresight to dramatically adapt their strategy/strategies to maintain or regain...

1249 words - 5 pages /strategies to maintain or regain success and profitability." American Greetings is the second to largest greeting-card company in the world, hallmarks now being the first. The reason for being familiar with this company is because my 7th and 8th grade classes were located in Jacob Sapirstein mansion, now called the Sapirstein Campus. American Greetings is based out of Cleveland Ohio (my home town) and was founded by a Jewish fellow named

Midwest Insurance Company Essay

761 words - 3 pages 3 First, Midwest should institute a 1-day orientation program for new employees. This program should make the employee feel welcome, familiarize him with the organization's background, and provide information on company policies, benefits and regulations. Ideally, this should be done with a group of new agents. Beyond the administrative presentations on benefits and policies, HR should provide a lively presentation on the company's rich

Marketing Plan for Insurance Company

4565 words - 18 pages continued to expand and now employs over 8,000 employees. In January 2003, Churchill became the underwriter for the Automobile Association. Churchill operates in a number of sectors (directly or indirectly) including home, life, travel and car insurance. The company also distributes its personal travel insurance products directly under the Churchill brand and via national brokers. Churchill Insurance was purchased by Royal Bank of Scotland in

Company Investment Problems

2159 words - 9 pages possibly a low upside potential. When talking about bigger ideas that are not common, it becomes easier to make money because there is much less competition. An example of this is SpaceX found by Elon Musk. He envisioned that one-day earth would be ruined by the human race and it would be necessary to move to another planet. He created the first commercial company to successfully visit the International Space Station. The next main quality that

HRM - Problems and Resolutions for Any Company

3452 words - 14 pages Introduction:Klad-It is a company producing a low cost housing product and was started by Jo Bundy and Al Johnson. The company has grown dramatically in the last few years and now employs 100 people compared to the earlier 20. This growth has been responsible for a change in the place of operations to new premises. The productivity of the company has been dropping in the last few months and the aim of this case study will be to find the reasons

What are the main problems, Inconvenience, poor marketing changing internal and external difficulties company facing today

1171 words - 5 pages Topic: What are the main problems, Inconvenience, poor marketing changing internal and external difficulties company facing todayIntroductionTesco Plc is a large general merchandise and international grocery retail chain founded in yes 1919 in London. Tesco is the world second largest retail chain in terms of profits. It has the largest market share in UK with profits in billions. Tesco originally specialize in its food and beverages industry

Discus how might a life insurance company use Demographic analysis to improve its advertising

1289 words - 5 pages demographic allow the marketer to satisfy people's needs fully. This type of segmentation can be used by any company, which wants its services to reach the market place .all of this advertisement require a research before the advertiser or the company can advertise its products.ReferenceDade, B., (1989) Finding out about Advertising. Hobsons'Publishing Company: London.Harlow, E.G. (1995) Longman Dictionary Of Contemporary English (International Study Edition). Longman: SpainWard, D. and Zubruegg, R. (2000) Does insurance promote economic growth? Evidence from OECD countries. Journal of insurance 67:89-506.

Dilemma in the Workplace - The Enron Corporation. Includes background on the company, key problems and issues, who was affected, and evaluations and solutions. 3,010 words. Greatly detailed

2933 words - 12 pages The Enron Corporation- Dilemma in the WorkplaceThe Enron Corporation (Enron) was once one of the world's leading energy companies. In December 2001, Enron filed the largest corporate bankruptcy claim in United States history. The collapse led to investigations of both Enron and Arthur Andersen, an accounting firm employed by Enron. Investigators focused on charges that Enron deliberately concealed its financial problems, misled investors, and

Africa. The problems faced by Africa in the 21st Century and an evaluation of those problems

8514 words - 34 pages For Me In The ClassroomLeaflets contain a lot of very easily accessible information that I could use when in classroom.AIM 1 - To Find Out Who Is Helping Africa And HowAfrican CharitiesAfrica is helped by aid and charities because of the aftermath of its wars and natural disasters. The main problem was that they were spending too much money on wars and very little for the overall well-being of the country (in case there is a famine etc). Secondly

Does Your Company Contribute to "Gross National Happiness?"

563 words - 3 pages . Additionally, other measures of population happiness are often overlooked in gross national product metrics. A city may be bursting at the seams with money, but mired in pollution, corruption, and noise. Citizens might make products that let them pay for housing and food, but if medical care is unaffordable, sickness may drag down the population's overall happiness. All of this is important for your company, because if people aren't happy, just as they

Case analysis of tobacco company

2998 words - 12 pages company which manufactures and markets a range of cigarettes, tobaccos, rolling papers and cigars. A&A's business strategy is to cerate sustainable shareholder value by growing its international operations. Both organically and through acquisition. While continuing to strengthen its home market positions in the Australia.INTORDUCTION:The purpose of this assignment is to determine the correlation between pay and performance for A&A

Similar Essays

Proposed Solutions For The Problems Of The Multi National Company Of Chupa Chups

1005 words - 4 pages S. A. Chupa Chups is a Multi-National Company that has grown internationally since its inception in 1958. Reasons for successes of this company have been their aggressive approach in developed and developing nations as well as the partnership they do with existing firms in those nations. The problems I noticed with their development were their efforts to diversify from core competencies and their organization structure that was central-based

Issues Of Outsourcing Faced By Sun Alliance Company

1580 words - 6 pages contribute to economic development as well as improving the quality of life for the local community and society as a whole.This case study focused, on the review of its outsourcing strategy in India. Though the company gained profits it still led to ugly confrontation between the organization and the society. Corporate Social Responsibility, being one of the crucial factors has been ignored by the company leading to unethical problems. The focus

The Operations And Production Management In An Insurance Company

2573 words - 10 pages Types of Insurance OrganizationsThe two most common types of insurance companies are:- Stock company: - it sells stock to stockholders to raise the money necessary to operate the business. Stockholders are not necessarily insured by the company, and insured ones' do not necessarily own stock in the company. The company is in the business of selling insurance. Profits attributed to the operation of the company are returned as dividends to

Janus Capital Group: History Of The Company, What Are The Ethical Dilemmas That The Management Has Faced?

2805 words - 11 pages fund company. Tom decided he would sell 90% of his company to Kansas City Southern but managed to retain control of the firm through a clause in his contract. By 1990, the Janus family of funds had accumulated over $4 billion in assets and launched one of the first international funds in America, the Janus Worldwide fund. In 1996, Janus begins their first foray into national advertising and a year later become one of the first fund companies to