Class Expectations Essay

970 words - 4 pages

Adrionna DickersonMBA 530Professor RatiazackNovember 19, 2014My first expectation I had for this class was to be drilled with material on how to communicate. However I was wrong, instead, each and every class every student was encouraged to communicate back to the class. The different layout for the classroom each week made this class like no other that I have taken, because we never knew what to expect. This class helped me face my fear of talking in front of people. Every class meeting, I faced my fear and slowly started to progress from the nervous speaker into a calmer speaker. Not only will I take away from this class the presentations I mustered up and did, but also the different concepts that I have be introduced to and will use daily when I communicate with others.The first concept I learned from taking this class and applied it to the first presentation that I gave with my group PUP-IN SUDS, that consisted of Chad and Dan, was about the four different communication styles. The four communication styles: open, blind, hidden, and close are all very important to recognize while trying to communicate effectively. I can apply the four communication styles to my interactions I have with fellow students, professor, manager, family, and friends. In my personal life, I can use this concept to help myself better understand people outside of work. In my professional life, I can use these concepts to have a better knowledge on the customers I encounter. I can apply it to understanding which customers are more social than others, and which just want to be left alone. The importance here with the four communication styles is flexibility. If I can adjust my style to the styles of others, I will not only become a better communicator, but also a better listener. A listener in a sense that I take time to observe other people and their reactions, so I do not send off the wrong vibe but can make everyone I do communicate with feel comfortable.The second concept that I am taking away from this class is on listening. The quote that was introduced to the class that I liked a lot and will be used in the future is "Each of us have two ears and one mouth." This quote truly expressions the importance of listening before one speaks. Those that take the time to listen to others not only are known as good listeners, but are highly respected especially in the workforce. I value a leader that will take the time to listen to me if there is ever a concern or suggestion that I may come along. A leader that listens is a leader that displays charisma to his followers and is able to win over their respect. At work, I take the time to listen to every person who may be having a concern, even if they do not want my opinion just someone that will take time and...

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