Customers’ Satisfaction On The Implementation Of Ladies Coach For Ktm Komuter.

1715 words - 7 pages

3.1 Introduction
In this chapter will discuss about the method that been use to collect all the data. I also include the technique that been use to make the research.
3. Methodology for Data Collection
3.2 Sampling technique
In order to get the result I choose to use sampling techniques. Sampling techniques are scientific methods of selecting samples from populations. As far as possible, the samples selected must be random and representative of the population from which the samples are selected. The sampling technique used in each study depends on the nature of the population of interest. For this project I have chosen convenience sampling. Convenience sampling is recommended for pre-testing of questionnaires, the gathering of ideas and insight or the forming of hypotheses. In this method, the selection of elements or sampling units is left primarily to the interviewers. I selected the 60 respondent randomly because they happen to be in the right place at the right time.
3.2 Data Collection Method
The data collection method that we use is direct questionnaire. In this method I greet the woman and male passenger and explain briefly our intention before us giving the questionnaire to the customer. I distribute the questionnaire to the customer of KTM Komuter at the Bank Negara station. The station that I choose is one of the stations who have many passengers. The 60 customer that we choose are representing around 1100 passengers who using Bank Negara KTM Komuter. The questionnaire comprised of two sections. The first section is designed to capture the respondents’ demographic. The questions asked in this section are related to the respondents’ gender, education,race, age, and marital status. The second section is designed to measure the customers’ perceptions towards various dimensions of services performance and Ladies Coach in KTM Komuter service.

6
Questionnaires
 I distributed 60 of questionnaire to the female and male customer of KTM Komuter at the Bank Negara stations.
Observation
 I also observed the KTM Komuter environment and try by myself using the ladies coach.
3.3.1 Independent variable
The independent variables used in this study are respondents’ preference and overall satisfaction toward Ladies Coach of KTM Komuter.
3.3.2 Dependent variable
Dependent variables is specific service quality attributes which consist of KTM Komuter frequency, fare, punctuality, seat availability and comfortable, facilities inside the transportation and cleanliness.

7
CHAPTER 4 - ANALYSIS AND RESULT
4.1 Introduction
After the data are analyzed completely, the result of descriptive analysis is explained in the following subsections respectively.
4.2 Samples and profiles
Descriptive Analysis
Majority of the respondents are female with 68.3% (41) and 63.3% (38) were single. Most of the respondents selected were Malaysians and 61.7% (37) of them were Malay. Forty three (71.7%) respondents were teenagers (18 – 29 years old) and 56.7% (34)...

Find Another Essay On Customers’ satisfaction on the implementation of Ladies Coach for KTM Komuter.

The Ladies of Missalonghi by Colleen McCullough

1261 words - 5 pages The author of the book, The Ladies of Missalonghi, by Colleen McCullough describes to the reader how Missy, an unattractive woman, in a small town differs from Alicia. Missy, the daughter of Drusilla did not really have any self-confidence in herself. "She would begin by wondering what she really looked like. The house owned only one mirror, in the bathroom, and it was forbidden to stand and gaze at one's reflection. Thus Missy's

The Presence of Young Ladies in Science

2316 words - 9 pages jobs”. My own mother proves to me the validity of their findings. As someone in post-secondary who's unsure of their career path, I constantly look to my own mother for advice, and she tells me to work with children even though I can’t grow impatient with my own cousins after thirty minutes! Most mothers are likely passing on opinions about careers for women that were prescribed to them by their own mothers (Owens, A3). For example, in the study the

The Ladies and Emily based on "A Rose for Emily" by William Faulkner. Has MLA format and documentation

595 words - 2 pages story because they are meddlesome and jealous of Emily.The women are constantly nosing in Emily's business. After her father dies, Emily stops going out in town for a while. The ladies try to call on her because they want to see what she is up to, but she sends them away. When they can not get into her house, they resort to watching her windows to see if they can get a glimpse of her. Not only are they nosy about what she is doing, but they are also

THE IMPLEMENTATION OF E-BUSINESS FOR ABMK GARAGE

680 words - 3 pages are moderate for this statement.  According to this pie customer ABMK Garage 13.3% would prefer to include product categories, 23.3% mailing lists and 6.7% forums on the website of this company this is because they can easily check the product based on categories. 10.0% of customers ABMK Garage opt for a blog to facilitate the connection through IT, and 16.7% chose live chat as a way to communicate widely. About 13.3% prefer to have a whole sale and retail price in this company. Works Cited http://www.davechaffey.com/E-business/C1-Introduction/E-business-E-commerce-defined

THE IMPLEMENTATION OF E-BUSINESS FOR ABMK GARAGE

2583 words - 11 pages take a long time to achieve one solution. Even though need to faced many limitation during doing this research, how to handle it is very important. CHAPTER 2: LITERATURE REVIEW CHAPTER 3: METHODOLOGY 3.1 SAMPLING TECHNIQUE 3.1.1 Target population This project research on the implementation of e-business for ABMK Garage operation system, involves the owner of the company, Mr.Hazwan Manaf and their workers. Meanwhile, the target user also

“The Current Status of E911 Implementation for VoIP Systems”

2747 words - 11 pages from the wireless phone industry they developed a general program for implementation. That program consisted of two phases, Phase One and Phase Two. Phase One of the wireless plan consisted of requiring a wireless carrier to provide the phone number of the 911 dialer as well as the location of the tower which picked up the call, given a valid request. Phase Two intensified on the first phase by requiring much more precise location information, down

Impacts of Promotional Videos on Customers

932 words - 4 pages . Before all the hard work has begun and the video is even placed on the website, the biggest question most CEOs or business owners ask is, what will this video for my business? Will this be worth the investment, or a waste of my time? The biggest difference between promotional videos and commercial videos is just a stack on money, they both serve and perform the same task. Many business owners want to appear to the market as original and as the

Barriers on the implementation of Electronic Invoice in Mexico

1051 words - 5 pages software for each area, and some have no software at all. The implementation means that they have to change dramatically how they actually make the invoices. • Complexity Perceived – it is the degree of difficulty with using the innovation. As mentioned before, people are not completely used to technology on their everyday lives. Adding to this, most of the electronic invoice software is not user friendly at all. Also, just to make it more

The Power of Teamwork in Coach Carter

1790 words - 7 pages . Before accepting the job as a coach for his old high school Ken Carter use to run a sporting goods store successfully and was planning to open another store but then he got the job offer to become a basketball Coach and he accepted the offer. But he was disappointed by the behaviour and poor attitudes of his players. Then he decided to impose some strict rules on his team members in terms of contract and tell them about his clear expectation from

HIV/AIDS, Women's Human Rights and the Declaration of Commitment on HIV/AIDS: The principal obstacles for the implementation of the Declaration in Georgia

6693 words - 27 pages HIV/AIDS, Women's Human Rights and the Declaration of Commitment on HIV/AIDS:The principal obstacles for the implementation of the Declaration in GeorgiaAll of us must recognize AIDS as our problem. All of us must make it our priority.Kofi Annan, UN Secretary General, 25 June, 2001Why cannot I have the operation? Why cannot I?HIV-affected Georgian womanTwenty years have passed since the world first heard of Human Immunodeficiency Virus and

Jackie Kennedy Onasis: The Queen of First Ladies

1975 words - 8 pages herself; in fact she was a writer for a news paper. Another interesting fact about her was she was engaged to another man when she met Jack Kennedy, his name was G.W. Husted Jr. he was a socially correct man who worked on wall street(). Many things attracted Jackie to JFK his charm his good looks his success ,but most of all he reminded her of her father. John Kennedys family was not that welcoming to Jackie, the Kennedy sisters would call her

Similar Essays

Costomer´S Satisfaction On The Implementation Of Ladies Coach For Ktm Komuter

1914 words - 8 pages PROPOSAL 1. Title: Customers’ satisfaction on the implementation of ladies coach for KTM Komuter. INTRODUCTION What is Ladies Coach? Ladies Coach is a coach that been reserved only for lady passengers when they are using KTM Komuter Service. The Ladies Coach Icon: The reason Ladies Coach was introduced to the public: It has been introduced just to provide female customers the comfortable and safe journey. It’s also to avoid the risk of

History Of Coach, Inc. The Coach Brand

2039 words - 9 pages and have a very organized company structure based in the one of the biggest markets on Earth in New York City. The Future of Coach, Inc. We believe that Coach will continue their strong performance in the market and that the prospects look good for the retailer. Coach’s stock is currently trading a little low compare to its competitors, but we believe that due to their strong profit margins, accumulating cash pile and possibilities for

Commitment To Focus On The Needs Of Our Customers

2769 words - 11 pages in China what is the perspective of our customers in China regarding the quality of locally produced Vitamins products. Only by knowing exactly what is the requirement of the customers and communicate these requirements without any ambiguity to the manufacturing departments within Roche China organization, then we can proceed on for the possible quality improvement.Through a course of 2 months face-to-face talks with the Chinese customers, we come

Effects Of Induction On Customers Essay

1192 words - 5 pages Effects of Induction on Customers Internal Customers Internal customers find that the induction process makes sure that all are informed about the procedures and protocols of the department and helps them know what is expected from them. It gives them an introduction to the department and the area they are working in to help them get familiar. It gives them access to the IT systems that are routinely used. They get to meet key people