Coastal County Clerk of Court Benchmarking Worksheet
Task A: Problem/Opportunity Statement
Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team members.
Response to Task A:
Kimberly Huddle: When it comes to the Clerk of Courts in Coastal County, they are facing serious issues that are currently having a negative impact in the organization. The first issue that they are currently facing deals with the lack of new technology. Even though, taking into consideration that the former Clerk of Courts was praised highly for keeping an immaculate budget, he should have actually invested in updating the technology within their organization. By implementing the new technology it would present a much more relaxed and community focused atmosphere. Their population was growing, they had a substantial increase in property development and these two things together called for a new technology that was currently unavailable. The court was criticized for not having a website. In the technological era of today, if you do not have a website for your organization you are considered somewhat archaic.
The second issue that the Clerk of Courts faced was with the inability to implement a "conflict prevention" measure within their organization. (Dana, Ch1)
Generic Benchmarking-The purpose of generic benchmarking is to identify potential solutions to the problem statements defined in Task A. You will do this by looking at how companies in other industries have dealt with similar issues.
Task B1: Generic Benchmarking: Topics
Instructions for Task B1: In the Response row, identify the topics for which you need information in order to identify potential solutions to the problems identified in Task A.
In the Response row, list three to five topics that you will research in peer-reviewed journals, on Web sites, and in popular publications such as magazines and newspapers.
In the Response row, provide a justification for each topic.
Response to Task B1:
Kimberly Huddle: When it comes to how the topics for generic benchmarking will be chosen I must look into my issues that are present. First I need to find topics that relate to preventing discrimination. Then move into topics of mediation and arbitration and finally onto conflict prevention.
Task B2: Generic Benchmarking: Companies
Instructions for Task B2: In the Response row, identify companies that have faced and addressed similar situations (successfully and unsuccessfully).
In the Response row, list two to three companies for each topic identified in Task B1.
In the Response row, identify those that have been successful and those that have been unsuccessful.
In the Response row, summarize your key findings for each company as they relate to the scenario.
Response to Task B2:
Kimberly Huddle: Taleo (Successful) - Preventing Age Discrimination
Taleo, is the leading provider of talent management solutions in the UK. They made an...