Communication Across Generations
Communication is the giving and receiving of information between people. Communication can be verbal, non-verbal, written, and can even be conveyed through body language. Information in the form of a thought, idea or feeling is put into words by the sender and sent to the receiver, who receives the message and interprets it in a way that can be understood. This communication is only effective when the receiver of this information interprets the message the way the sender intended (Clark, 2013). Obstacles exist that can prevent proper interpretation of a message including culture, background, noise, perception, environment, and stress. Generational ...view middle of the document...
I think that this diversity in generations and the ways they communicate can actually be a benefit to businesses, as everybody can learn from different approaches to communication.
Generation X and Communication
People belonging to Generation X can be classified as independent, self-reliant, ambitious, skeptical, cynical, and hard working. Generation X-ers are comfortable with technology, and usually accepting of diversity. Things to keep in mind when communicating with Generation X-ers is that they are skeptics and will not want to follow blindly, they also need more acknowledgement and regular feedback for their work (Mayhew, 2010). Generation X was raised around technology and prefer online types of communication and training, responding well to email and web based trainings.
Technology in Communication
Technology has played a major role in transforming the way we communicate. Older workers did not have the same types of technology that is available now to younger workers entering the workforce. Older workers are more used to doing business and communicating in person or over the phone, however, younger generations that are more familiar with technology prefer to use email, text messages, and other technological communication. All generations have qualities that can be useful in the workplace, and can benefit from learning from each other. Older workers can teach younger workers to put their cell phones down and the importance of a face-to-face conversation,...