Communication and interpersonal skills are closely related in the nurse-to-client professional relationship. There are several different types of communication in professional nursing. They are written communication, verbal communication and nonverbal communication. (Craven& Hirnle, 2009).
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
I would like to describe my resent experience with the nurse. I visited the clinic to assess my health and immunity status. I needed to get referrals for blood tests and immunization. She invited me in. The nurse asked me for my preferred name to be addressed. She made sure that she and I were sitting at the same level. The nurse was making direct eye contact with me during whole conversation. She maintained my personal space. The nurse was actively involving me into communication. She was encouraging me to ask questions and was ready to provide needed information. She was making sure that I fully understood all nuances of the conversation when she realized that English was not my first language. She was avoiding the use of medical jargon to make the conversation easier to understand. The nurse was speaking in a soft, unhurried voice that expressed genuine interest. It was inviting for me to join the conversation. The nurse was very polite, respectful and caring. I obtained all necessary referrals for blood tests and immunization armed with all relevant information regarding it. This interaction made me feel important, respected, cared for. I felt that this nurse was genuinely interested in me and my requests. I was touched by her sensitivity to my possible difficulties with English as a second language and her unrushed manner with taking her time with explanations for possible side effects of immunization.
During our conversation the nurse used verbal and nonverbal communication skills such as paralanguage, eye contact, proxemics, gender, cultural sensitivity, therapeutic use of self, caring, positive regard.
So let’s analyse main communication and interpersonal skills used by the nurse in my interaction in more depth. I would like to discuss paralanguage, eye contact, and proxemics and gender skills used by the nurse in communication with me.
Paralanguage is “the oral delivery of a verbal message, expressed through tone of voice, inflection, sighing and so on” (Arnold & Boggs, 2011, p.165). It is used to communicate attitudes or other shades of meaning. It is important to understand this aspect of verbal communication because it affects the interpretation of a verbal message. If the nurse speaks in a rushed, high-pitched, hush voice it will make client feel uncomfortable, uninterested in. It could give the client the...