This essay will highlight one of the key concepts of nursing .The concept that will be discussed in this essay will be communication, the reason for this chosen concept is that communication plays a vital role in everyday occurrences which defines how a situation is perceived by yourself, others and how communication is effectively handled . There will be a definition on what communication is also an evaluation of the chosen concept will be explored throughout this essay.
Communication can be defined as a social interaction where at least two interacting agents share a common set of signs and a common set of rules (Schramm, 1954). There are different forms of communication, verbal and non-verbal. Verbal communication can be defined as a medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. With verbal communication the effectiveness can be determined by the use of jargon free language so that the patient is able to relate and relay the information supplied. Use open and closed questions allowing the patient to be able to converse with you about and problems he or she may be concerned about, this also benefits the health care practitioner as it allows them to confirm that the patient understands what is being said. In addition, it is also essential to take into account tone and clarity of speech as patient can be hard of hearing and misunderstand the matter at hand which could lead to unnecessary errors.
Non-verbal communication can be defined as a medium for communication which entails using cues via body language to convey message content. Facial expressions, body gestures, and voice tone are forms of nonverbal communication (Essentials of Communication 120, 2013). When communicating non-verbally the effectiveness can be determined by, using effective body language, facial countenance, posture, eye contact and haptic (the use of touch) which can deescalate hostile communication barriers and extenuate your ability and willingness to help.
One of the most basic goals for nursing staff is that their patients, clienteles and those who they care for experience effective communication (Department of Health, 2010). ‘Clear and complete communication between health care providers is a prerequisite for safe patient management. Which is a major priority of the Joint Commission's 2008 National Patient Safety Goals and long-term care (LCT). (Commission, 2008)
As known from recent issues in the media, lack of communication can prove fatal for example the case regarding Kane Gorny, 22, a keen sportsman who was so desperate for water he phoned police. “Kane was undoubtedly let down by incompetence of staff, poor communication, lack of leadership, both medical and nursing, and a culture of assumption” (Dr Shirley Radcliffe). If the nurses had communicated and listened to Mr Gorny they would have been able to prevent neglect thus preventing his death. Mr Gorny was not only failed by...