Communication Problems in the Workplace
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
About a month ago I was standing in the main aisle of Ace chatting with Lambert, one of my coworkers. As we were talking, I noticed a guy approaching us. When I looked over my shoulder, I saw him stare right into my eyes, so I knew he needed some help. This was a big guy. He must have been 5’10” and 350 pounds, but it wasn’t exactly like he was fat. He was the kind of guy that had a lot of muscle, and then he had a layer of fat over that. This dude’s forearms were bigger than my lower legs. He had short, brown hair with a receding hairline. He had on work clothes, and he was sporting a big pair of wire-rimed glasses. These are the kind of glasses my grandpa would wear. This guy was probably in his late 40’s, but his karma made him appear much older. Anyway, as he’s approaching, I asked him if he needed some help.
I dropped the question, no response, the guy is still walking towards me. This didn’t immediately raise any alarms because stuff like this happens fairly often. He walks right up to...