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Communication Process Essay

1018 words - 4 pages

Communication ProcessThe Communication process can be defined as the sending and receiving of information between two people. The key elements of the communication process are illustrated by Schermerhorn, Hunt & Osborn by a model in the text Organizational Behavior. The communication process includes a source, a receiver, a channel, feedback, and noise (Schermerhorn, Hunt & Osborn, 2002, p.191). There are three forms of communication: verbal, non-verbal, and written. In order to communicate effectively, we should understand the communication process.The communication process starts with a source. The information source is a person or group of people "who encodes an intended meaning into a message" (Schermerhorn, Hunt & Osborn, 2002, p. 190). The source then chooses a channel to transmit the message. Schermerhorn, Hunt & Osborn give these examples of communication channels: "face-to-face meetings, electronic mail and other forms, written letters or memorandums, and telephone communications or voice mail" (2002, p. 191). The choice of the channel may affect the results of the communication process. If a message is sent through an inappropriate channel, the receiver may not receive the intended message.The receiver is the person or group of people who the message is sent to (Schermerhorn, Hunt & Osborn, 2002). The message is then decoded and interpreted by the receiver, which is labeled as "perceived meaning" in the Schermerhorn, Hunt & Osborn model (2002, p.191).A factor that "interferes with the effectiveness of communication" is noise (Schermerhorn, Hunt & Osborn, 2002, p. 191). In the illustration, Schermerhorn, Hunt & Osborn list "physical distractions, semantic problems, cultural differences, absence of feedback, and status effects" as types of noise that may impact the communication process. (2002, p. 191). Examples of physical distractions in the communication process include the ring of a telephone or drop-in visitors. Semantic problems "involve a poor choice or use of words and mixed messages" (Schermerhorn, Hunt & Osborn, 2002, p. 196). Cultural differences can also hinder the communication process. What may be an acceptable word or gesture in one culture may not be acceptable in another. The absence of feedback can create stress for both the sender and the receiver. Without feedback, the sender does not know if the receiver understood the intended meaning of the message, and the receiver may not understand what the message meant. Status effects are caused by not telling all the information because of a "perceived 'distance'" between managers and subordinates (Schermerhorn, Hunt & Osborn, 2002, p. 197).Since the possibility exists that the intended meaning of the message may not be the same as the perceived meaning, it is important for the source to receive feedback from the receiver. Feedback can be viewed as an evaluation that "can be very helpful in improving the communication process"...

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