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Communication Process Report: Successful & Unsuccessful Communication Relating To Noises

983 words - 4 pages

IntroductionAccording to our e-text, communication is the process of sending and receiving messages with attached meanings (p. 190). The key elements in the communication process include a source, receiver, and a communication channel. The source encodes an intended meaning into a message and the receiver decodes the message into a perceived meaning in which it may or may not give feedback to the source. The communication channel is the pathway through which messages are communicated. But from what I have learned, the communication role when involving speaking, expressing through body language, facial looks, tone of voice and even through the smallest gestures will always communicate a message to the receiver. It is always important to know that when people communicate with each other, two things are at issue. One is the accuracy of communication, which is the issue of effectiveness. Effective communication occurs when the intended meaning of the source and the perceived meaning of the receiver are virtually the same. The other deals with cost, which is an issue of efficiency. Efficient communication occurs at minimum cost in terms of resources expended. These two issues have led to two different incidents at my company in which the outcome was both negative and positive.Communication ProcessUsing the communication process model, the preceding example can be broken down as follows: New York generation power plants qualify as the source in this scenario since they provided the information to the Houston office, the receiver. The communication channel, or pathway that the message was communicated, was through an email that had to be translated from megawatts generated into the equivalent of unit of measurement applied to natural gas usage or Ccf, which represents a unit of volume equal to one hundred cubic feet. Some of the communication was lost in the translation due to software difficulties with several measurement units and conversion. Additionally, the analyst that received the email could not provide feedback due to the difficulty in contacting the plant director directly since he is located onsite and waiting for him to return a page is the only alternative. The absence of feedback, the differences in computer software language, and the inability to communicate directly with a senior executive (status effect), all provided the 'noise' that interfered with successful communication. This breakdown in the communication process could cost Energy East hundred of thousand dollars in lost sales revenue and lost end users due to poor relations.This scenario is just a rare and isolated case in communication process failure at Energy East. Most of the time, steps are taken to ensure that communications between all parties are clear, concise, and successful in ensuring that the message is understood. One such example occurred between Energy East and Tennessee Gas Pipeline during the ten-day maintenance curtailment from transporting natural gas from...

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