Verbal And Nonverbal Communication Essay

1790 words - 7 pages

This paper will be focusing on the research done on verbal and nonverbal communication. First, we need to know what verbal and nonverbal communication is. Nonverbal communication is the way in which people communicate, intentionally or unintentionally, without words. Nonverbal communication uses nonverbal cues including facial expressions, tone of voice, gestures, body position, movement, the use of touch, and gaze (Aronson, Wilson, &Akert, 2013). Verbal communication is what a person actually says. This communication relies on the words a person uses to express themselves. The content of the conversation is the important part. This paper will specifically focus on seven different studies carried out regarding verbal and nonverbal communication. These studies will be about whether verbal and nonverbal communication should be studied together, and how nonverbal and verbal communication helps detect lying. There are a few studies on nonverbal communication regarding customer and employee, and physician and patient relationships, and how nonverbal communication needs to be improved so communication can be improved. Other surveys will discuss whether nonverbal or verbal communication is paid more attention too, and the gender differences in verbal and nonverbal communication,
In a study done by Guye-Vuilleme, Capin, Pandzic, Thalmann, and Thalman, they mention that over sixty-five percent of the information in face to face conversations is given non-verbally. Their research is on how to improve nonverbal communication in virtual environments. Since so much of communication in face to face interactions is non-verbal, this part of virtual interactions needs to be improved, for users to obtain the full experience (Guye-Vuilleme, Capin, Pandzic, Thalmann, & Thalman). These virtual games and tutorials also help young children develop their communication skills, and if the nonverbal part of these environments is not improved then children could lack important nonverbal communication skills, and have trouble in the real world when they reach adulthood.
In a study by Vrji, Edward, Roberts, and Bull, lie detection was assessed in verbal and nonverbal communication. The researchers start by defining the three ways they are going to catch liars. They say they will catch them by looking at how they behave, what they say, and their physiological responses. By behavior, the researchers mean smiling, speech rate, and the pitch of the voice. When the researchers say listening they mean the speech content, and when they say physiological responses they mean polygraph tests. Polygraph tests measure a person’s heart rate and pitch of voice to determine if someone is telling the truth, or lying. A tester will ask someone an easy question, such as what is your name to see their normal pitch, and heart rate. This is the control. If someone answers a question with a different pitch, or their heart rate goes up, the polygraph says they are lying. The results of the...

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