This website uses cookies to ensure you have the best experience. Learn more

Business Decision Making Essay

2471 words - 10 pages

Contents21 Introduction 21.1 Data collection 21.2 Sampling method & Sample Selection 31.3 Question Schedule 42 Collected Data: 62.1 Analyzing Data: 82.2 Summarizing Data 103 Producing information 103.1 Findings 113.2 Conclusion: 124 Making decisions 124.1 Information processing tools 124.2 Project plan 134.3 Financial tools for decision making 145 References: IntroductionThe importance of online banking service quality is increasing day by day which has created a necessity of examining the online service quality of Barclays to evaluate the online customer satisfaction based on online service quality provided by Barclays. There is no any specific yardstick to evaluate online banking service quality (Cox and Dale, 2001). Taking into the consideration of these constraints this task intends to evaluate online banking service quality of Barclays by evaluating different service quality dimensions.Data collectionFor completing this task both primary and secondary data is required. A sample survey on the online service quality of Barclays is conducted for collecting primary data. The dimensions are efficiency, fulfillment, system availability, privacy, assurance, site aesthetics, responsiveness and contact. This survey is conducted in the different branches of Barclays bank to find out the online service quality of Barclays. Responses are collected as seven point Likert scales which is one-dimensional psychometric scale widely used to categorize the responses in a survey (social research method, 2006). Likert pints are as follows;Secondary data is required for designing theoretical model. Secondary data is collected from different papers and e-libraries of different renowned universities. Some data also collected from real libraries where the author has membership.Sampling method & Sample SelectionA sample of 25 online banking customers is selected randomly for collecting primary data and for this purpose the author has visited different branches of the Barclays in London. Sampling indicates that everyone in a population has equal chance of selection. Simple random sampling is used as it permits to use statistical methods to examine sample results (Frerichs, 2008). Customer surveyed are with the age of 18 to 50 because people with this age limit are kept them up to date and are expert to use the online banking service. The customers within that age limit are also capable to evaluate the questions about the service quality provide by Barclays and rank the question based on their evaluation.Question SchedulePlease give the rank for the following statements if you are online banking customer of BarclaysQuestionnaire on the online service quality of BarclaysPlease provide information about perceived quality of online banking services comparing with your expectations based on your experiences as a customer of Barclays. Please circle the number of your choice.
Service quality exceeds expectations

Service quality matches expectations

Service quality...

Find Another Essay On business decision making

Business Performance Management: Decision Making Process

1348 words - 5 pages Describe how the system of the case study could support each of the decision-making phases of intelligence, design, and choice for the decision-makers. Explain the phase. Explain how the KBS supports or could support the phase for this case. Simon’s decision making process consists of 3 phases which are Intelligence, Design and Choice. These phases can be used to simplify the assumptions, validate the models which are being used in the


2081 words - 8 pages MANAGEMENT ACCOUNTING AND BUSINESS DECISION MAKING - ASSIGNMENT 2NAME: AlexGROUP NUMBER: BLEVEL: IntermediateHAND IN DATE: 13/01/2006Task 1Objectives: 1. To be able to demonstrate the ability to critically analyse given data using ratio analysis techniques.Profitability1. Return on ordinary shareholders' funds= ROSFROSF= Net profit after taxation and preference dividendOrdinary share capital plus reserves2004= 1,123* 100 = 3.91%28,7242005= 1,655

Business Intelligence Systems in the Decision Making Process

2456 words - 10 pages ) utilized a questionnaire data collection approach. The questionnaire was sent to a random sample of 200 businesses chosen from The Institute for Business Research’s 500 most successful Croatian businesses. The questionnaire contained thirty-two questions that were focused on “software and BI usage; IT and strategy; top management support; decision making; performance benchmarking; independent characteristics of respondents and organizations

Financial Accounting: Tools for Business Decision Making Financial and Managerial Accounting: The Basis for Business Decisions

857 words - 3 pages Running head: TEXTBOOK ASSIGNMENT 1 TEXTBOOK ASSIGNMENT PAGE \* Arabic \* MERGEFORMAT 6 Textbook AssignmentnameACC/400: Accounting for Decision MakingMay 2010instructorTextbook AssignmentChapter 8 of Financial Accounting: Tools for Business Decision Making by Kimmel, Weygandt, and Kieso (2007) is Reporting and Analyzing Receivables. Receivables are "amounts due from individuals and companies that are expected to be collected in cash" (Kimmel

Discuss how information systems might be used to support decision making in business and government organizations. Provide examples from real life cases

2255 words - 9 pages giving workers the information necessary to be more effective. There is no standard digital nervous system. Because each business is different, its digital system will reflect its unique needs and structure.There are several types of information systems which is possible to concentrate on the type of support the systems provide (for communication and decision-making). These systems include OAS (office automation systems), collaborative systems, MIS

Microeconomics And Business Decision Making Gerber Products In Poland

3412 words - 14 pages Gerber Products In Poland Individual Case Analysis: Gerber Products in Poland792-D: Microeconomics and Business Decision MakingJuly 20, 2007Content1. Executive Summary 32. Background Information 32.1 Key Players 32.2 Chronology of Events 33. Key Issues in this case 53.1 Borek Stary facility 53.2 Property Rights 53.3 Taxation 53.4 Economical Country risks 63.5 Political Issues 64. Options 74.1 Withdraw and re-enter 74.2 Negotiate independently

Decision making

3049 words - 12 pages . N.A. (1978), "Rational Decision-Making In Business Organizations", http://www.nobel/economics/lauret/1978/simon_leature.pdf.htm, pp.343 - 371, retrieved on August 20, 2003.Stoner, A.F. and Freeman, R.E. (1989), "Problem Solving And Decision Making", Management, 4th edition, Prentice-Hall of India Private Limited, pp. 163 - 187.

Decision Making

833 words - 4 pages Higgs, R. C., PhD., Smith, M. E., PhD., & Mechling, G. W., PhD. (2010). Making better business decisions. SuperVision, 71(2), 12-15. Retrieved from Mind Tools Ltd, (1996-2014). How Good Is Your Decision-Making? Retrieved February 9, 2014 from Stanley, T.L. (2012). decision-making should not be a coin flip. Supervision, Vol. 73 Issue 2, p10. Williams, C. (2013). MGMT, Student Edition (5th ed. pp. 14). Mason, OH: South-Western.

Decision Making

720 words - 3 pages Decision Making Assignment Description: For this assignment think of an important business decision you have made in the past in which the results of your decision turned out poorly. Your manager is concerned and wants to make sure that you learned from this mistake and the likelihood of this happening in the future is minimal. Therefore she would like you to email her a reflective analysis about that decision. Be sure to address the

Decision Making

1053 words - 4 pages device that will come out. They develop questionnaires that are distributed to the sales force. Members of the sales force list their predictions. The results are evaluated and new questionnaires are sent out. This process continues until a consensus is reached. There are many different styles in decision-making. According to Lussier (2010), they include reflexive, consistent, and reflective. Based on the self-assessment, my decision-making

Decision Making

2509 words - 10 pages Decision Making PAGE 1 Decision MakingLearning Team "A""Shane East, Kandra Spivey, Darrell Twitty, Tariff Hudson, Amy Schumacher"MGT 350Sofi ChoiMarch 14, 2009University Of PhoenixNo matter what type of organization that a person might work for there is always someone that has to make a decision concerning a problem within that organization and somehow this decision could impact you, your family and even your community. Understanding the

Similar Essays

Business Decision Making Essay

1335 words - 5 pages Introduction Thinking critically and making decisions are important parts of today’s business environment. It is important to understand how the decision making process works and the steps involved. The nine steps of the decision making process are: identifying the problem, defining criteria, setting goals and objectives, evaluating the effect of the problem, identifying the causes of the problem, framing alternatives, evaluating impacts of

Business Research For Decision Making Essay

1584 words - 6 pages Business Research for Decision Making The work of decision making involves choosing between issues that require attention, setting goals, designing suitable courses of action and choosing among several alternatives through the evaluation of each one of the alternatives. Of great importance in decision making is the choosing between the several alternatives. The effectiveness of this work of decision making is of great importance for the well

Ethics In Business Decision Making Essay

993 words - 4 pages -Armstrong, 2003). Both teleological and Deontological theories are used in business decision making on a regular basis. Utilitarians have profoundly influenced politics, social policy and philosophy as a whole. Many Religious ethics are often deontological, because they start from the premise of following the laws and orders of a god for no other reason but that they were handed down by that god (Taliaferro, 2010). In order to determine what

Decision Making Skills In Business Environment

1578 words - 7 pages comes to the highly competitive and ever changing business world. In view of that, a variety of models have been developed by the scholars from all around the world in an attempt to conceptualise the decision making process and maximise its potential output. In this paper, we will look at the role of the Carnegie and the Incremental decision models in explaining the decision making process in the business environment and how they differ from each