Nowadays research is one of the major uses of the internet. The internet has vast amounts of information and is faster than most research methods, with access to articles & databases from multiple libraries. Search engines use association to help locate sources you may not even know about. It saves paper, time and money. Businesses can make use of this information to evaluate current market trends or keep check on similar products and services from competitors. The internet benefits employees of organisations such as IT support technician to find out how to fix problems relating to computers and their networks (Campbell)
The internet has a negative effect on research also. With all that information available it can be difficult to find a topic, or sort through all the information available. With that comes the validity if the information found, the user should use reputable websites such as BBC or Government sites and avoid using Wikipedia. Another disadvantage is that the internet can cause the user to get distracted and waste time on social websites such as facebook or seek information for personal use wasting, company time. There is always the possibility that an employee will view and download inappropriate material. Of course as with doing anything on the internet there is a security risk from viruses, spyware and hackers.
Using the internet to send email is now common place within the business world. There are 144.8 billion emails sent daily around the globe, but only 14% of these are deemed important (2012, mashable.com). Text based documents can be sent instantly within an organisation or to a company on the other side of the globe. This is much quicker than posting it in the letter box and waiting for return mail. These emails could be details of a new product, or specifications to an object being manufactured. Files and images can be attached to the outgoing email; this may help with product familiarisation. Emails are also proof of documents being sent and can be set up to request proof of reading. Companies may use email for customer support, where a customer sends an email requesting assistance with a problem and the company sends advice or remedy to the problem. Again this is proof of what was discussed between both parties.
Unfortunately email can be used as a tool of abuse, were nasty emails can be sent to a victim or distributed within an organisation. There is also the fact that employees may send...