Computer Support Specialist Essay

1287 words - 5 pages

Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field.
A computer support specialist has many responsibilities. A daily responsibility that is done every day is that they watch computer systems to monitors its performance. Computer support specialist help people set up their computers and show them how to work them. On a daily basis they are always answering questions to resolve problems such as issues relate to hardware and software. Also they must be able to test network systems and check for issues with local area networks. They maintain daily records of their communications. Also they train users on how to use their hardware and software. Computer support specialists stay busy with all their tasks. Also it is important to back up data in case the computer crashes or something happens.
Also computer support specialist help people to reset passwords that they have forgotten. Also getting information is important. Computer support specialist need to make sure they get their information for reliable sources. Information is categorized in many ways by them. The categories that are used are differences, similarities, and estimating. Computer support specialists also have to be able to process information. Information is processed in many ways. Information can be processed by separating data into sections.
In this career computer support specialists use many different ways to communicate with employees and customers. They communicate face to face with customers and their boss’s on a daily basis. Also they communicate through email. Also they communicate by telephone. When they are in their office answering calls they need to use effective communication skills. Communication skills are very important within this career.
There are some education requirements for computer support specialist. There are so many jobs within this career field. A computer support specialist should at least have an associate’s degree but some places may require a bachelor’s degree. Some high schools may offer classes you can take to count towards credits of required courses. Also in order to get into a job within this field some places require you to have certifications. This career field always has an opportunity for people to extend their knowledge they always need to learn new things and keep up to date with the different software, hardware, and operating systems.
There are different types of certifications. The certifications that can be taken are the CompTIA, CCNA, or the A+ certification. The certifications usually cover the ways to troubleshoot issues such as hardware and...

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