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Conflict And Conflict Resolution Essay

1220 words - 5 pages

When working in teams conflict should be expected and inescapable. Some people view conflict as negative, when actually conflict is an expected result of people working together. The major advantages of conflict are increasing the team’s productivity, allowing organizational change for the better, increasing self-awareness and improving morale. The major disadvantages of conflict are time consuming, it leaves team members angry and resentful, and the problem may never be solved. Understanding the causes of conflict, the types of conflict, having the ability to take preventative measures before conflict arises and being able to implement conflict resolution strategies are essential tools when dealing with conflict that arises among teams.Causes of ConflictConflict can arise from many sources within a team, but to sum it all up it arises from differences. Members of a team may not get along with each other or may not agree with one another in specific situations. Some of the reasons that conflict arises in teams are attitudes, expectations, perceptions, personalities, and resources.AttitudesThe attitudes of team members may not be the same on different issues that may arise. These different attitudes can cause the goals of one team member to be different from the goals of another team member.ExpectationsSome team members may have different expectations as to what they want the outcome of the project to be. A team member may have lower expectation than other team members. If their expectations are not met, conflict may arise.PerceptionCertain team members may have a different perception of a situation or problem. A team member’s perceptions may be totally different from another team member’s. There may be different interpretations of the problem, even though they are on the same team.PersonalitiesSome team members may dislike each other simply because they don’t have the same personality type or interests.ResourcesWhen team members are running low on resources, conflict will erupt. Team members may believe that they are not obtaining their fair share of the resources, and they may perceive other team members as getting more that their fair share (Turk, 2007).Types of ConflictConstructive ConflictConflict is constructive if it: causes the team members to change and grow from it, results in a solution to the problem, contribute to effective problem solving and decision making, and builds cohesiveness among the members of the team.Destructive ConflictConflict is destructive if: no decision is reached and the problem is still present, it diverts energy from more important activities or issues, it divides the team, and it tears down the morale of the team or individual team members.Conflict Resolution Methods“Conflict resolution or conflictology is the process of attempting to resolve a dispute or conflict” (Wikipedia, 2007 para 1). “Conflict resolution skills are needed to encourage productivity, and excellent...

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