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Conflict Management Essay

2775 words - 11 pages

Table of ContentsTable of Contents11.0 Introduction 22.0 The Principles of Conflict Management 2 2. 1 Conflict 22.2 Sources of Conflict 32.3 Levels of Conflict 32.4 Desirability of organisational conflict 32.5 Undesirability of organizational conflict 42.6 Coping with Conflict 62.6 Conflict Management Styles Explained 82.7 Conflict Management Styles Compared 103.0 Action Plan Outcomes & Measures of Achievement 113.1 Workplace Conflict Example 113.2 Workplace Conflict Solution 123.3 Personal Conflict 123.4 Learning Contract Outcomes 144.0 Conclusion 155.0 List of References 16Appendix A IntroductionConflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Conflict in organisations is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance organisation. Although very few people go looking for conflict, more often than not, conflict results because of miscommunication between people with regard to their needs, ideas, beliefs, goals, or values. Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.The following paper describes the main sources of conflict, the levels of conflict, how conflicts can be beneficial for an organisation and the various conflict management strategies in place to resolve conflicts. The paper also highlights the Learning Contract outcomes and measures its effectiveness as corresponding to personal and professional development.2.0 The Principles of Conflict Management2.1 ConflictConflict is "an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals" (Blake & Mouton, 1970)2.2 Sources of ConflictConflicts may originate from a number of different sources, including:Differences in information, beliefs, values, interests, or desires.A scarcity of some resource.Rivalries in which one person or group competes with another.Limited resources for different departments of an organization.Cultural differences can also lead to conflicts.2.3 Levels of ConflictThere are 6 main levels of conflict (Cloke & Goldsmith, 2000): -Intra-personal: This is a conflict which occurs in an individual's mind.Inter-personal: This is a conflict that occurs between 2 or more individuals at a personal level.Inter-role: This conflict occurs with individuals based on roles.Inter-group: This conflict occurs between 2 or more...

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