Conflict Management Case Study

4095 words - 16 pages

EXECUTIVE SUMMARYThe aim of this report was to analyse the different type of conflicts occurring at my workplace and to provide a solution plan for them.Understanding the nature and identifying the type of the conflict is essential to managing it. There are issue based or substantive and emotional based or personalized conflicts. We can make a difference between constructuve and destructive ones. Issue based constructive conflicts can drive the organization for development, but emotion based destructive conflicts can destroy the operation.Differnt kind of conflicts require different handling types. I used the five handling type model. These are based on how assertive we are in expressing our own interests and how much we take other's interests into account.According to the introduced methology, I analized a couple of conflicts in my organization.Some of them are in my circle of resposibility some not. I choose four of them as follows:·Unsatisfactory working attitudeThis was deeply infected with emotions, so I have to be very careful with the solution. I used collaborating style to handle, I put the weight on communication, and tried to explore the unexpressed feelings under the surface.·Too many brakes, late arriving - early leaving, mass in the dealingroomThe conflict was about issues. I had to change the bad habits of my subordinates. I used compromising style, and together with the guys we find out a middle way solution.·Quarrels on internal pricingIt was between my subordinates, an emotion based destructive one. The two informal group was involved in the issue. This was the hardest to resolve. To avoid such conflict in the particular issue, with collaborating style, we managed to find out a role of internal pricing which fits for each group.·Inadequate IT supportThis issue based conflict was between my organization and the IT department. I used collaboration style, and explain the importance our operational safety to the IT department, I let them to feel the threats and we searched for an adequate solution for us together.Emotion based conflicts are harder to resolve. The best way to handle is collaboration. It needs time and intense communication among the parties. We have to deal with the feelings and try to convert into issues. Than deal with issues, try to solve the problems and go back to the feelings again.I have to recognise that several cases my behaviour in the beginning was not adequate for the situation. The way of communication between the group and me was the main problem. I failed to communicate properly my goals and incentives to the group members. The theoretical and practical methods in this material were very useful to establish the healthy climate of the workgroup, which can determine the attitude of the members. On the other hand I have to develop my personal managerial skills, because some of the conflicts became worse as a result of my lack of managerial qualities.I.INTRODUCTIONThe aim of this...

Find Another Essay On Conflict management case study

Rob Parson Management Case Study

1684 words - 7 pages Rob Parson Management Case Study 1 Case Overview The internal environment at Morgan Stanley was one of teamwork, employee development, dignity and respect. Morgan Stanley had developed a way of building consensus rather that individualism. Rob Parson was thrust into this environment – not sure of what was expected of him and with only one objective in mind – improving the performance of the Capital Markets division. He went about doing this

Human Resource Management Case Study: Google

2367 words - 9 pages -case-study/De Cieri, H. & Kramar, R. et al. (2008). Human Resource Management in Australia: Strategy, People, Performance. North Ryde: McGraw-Hill Australia Pty Ltd.Deutschman, A. (2005,Sep 15). Google will continue to Google? Financial Digest, pp35-41.Google. (2010). Corporate Information - Google Management. [On-line]. Available: http://www.google.com/corporate/execs.htmlMcShane, S.& Travaglione, T. (2007). Organisational BehaviourL On the Pacific Rim. North Ryde: McGraw-Hill Australia Pty Ltd.Nankervis, A., Compton, R., & Baird, M. (2008). Strategic Human Resource Management. Southbank: South-Western Publishing Co. PAGE PAGE 1

Case Study of Hospital Management Issues

2040 words - 8 pages Case Study Analysis: Faith Community HospitalThe article entitled: Let it Pour - My First Assignment as Executive Assistant, exposes three major problems that Faith Community Hospital is faced with. Chris Smith, a recently promoted Executive Assistant, has been enlisted to assist the troubled Chief Executive Officer diagnose and solve these issues. Chris is a recent UOPHX graduate who is very excited to have been chosen to help the CEO with such

Case study - Management at Southwest Airlines

977 words - 4 pages Assignment: Case study - Management at Southwest AirlinesQuestion: 01 Name at least two things that Southwest is doing efficiently. Name at least two things that Southwest is doing effectively. In what ways do efficiency and effectiveness support each other at Southwest? In what ways do they contradict each other? Southwest Airlines is one of the important Airline of USA. Southwest Airlines may only rank 317 on the Fortune 500 List but the

Decision-Making Case Study Health Care Management

1386 words - 6 pages Question Behind the DecisionBefore making an informed decision, the manager must formulate a research question out of the management question. In this case study the management question is "How will the Young and Middle Aged Adult Department operate with a 15% budget cut?" The research question is "What clinical services should be eliminated or added to allow for the 15% budget cut within the Young and Middle Aged Adult Department's and how will it

CASE STUDY: INTERNATIONAL HUMAN RESOURCE MANAGEMENT

7214 words - 29 pages - old ways? A case study for the prospects of implementing human resource management practices in a Chinese owned state enterprise. Employee Relations, 25(1), 42-60MMR, (2004December 13). Retailer agrees to do things the Chinese way. 2/(20), 102.Why is HR outsourcing activity so slow in greater China? (2003b), China Staff, 9(5), 1-6.Williamson, P., and Zeng, M. (2004, Summer). Strategies for competing in China: the success of local companies in

Case Study - Intel This is a strategic management case

3078 words - 12 pages . Intel have the unique ability to meet adapt and overcome practically all obstacles to its growth and development. Through the information we are given in the Intel case study we can see much evidence for this core competency, Intel showed their ability to enter and create new markets at ease and also to respond to new challenges in those markets. Intel's move from semi conductors to microprocessors highlights this. The basis for this flexibility

Case study: Knowledge Management at American Management Systems - Knowledge Centers

2457 words - 10 pages was given to marketing the company.Alternative SolutionsResolving which Knowledge Strategy is AppropriateKnowledge Management strategy is characterized by its goals and methods used to pursue the goals. The goals, methods and techniques can be managed in a central or de-central way. (Grolik et al, n.d.) The company needs to resolve whether to retain the central strategy or de-central strategy. In the case presented, the company apparently

Case Study - JKL International plc. International Human Resource Management

5016 words - 20 pages Case Study - JKL International plc.International Human Resource ManagementContents4Case Study- JKL International plc. International Human Resource Management 4Introduction 4Organisational Context (Case Study) 5Part One: Expatriates Management and Cross culture management in Multinational Corporations 5Introduction 5Expatriates and Organisation Problems and Proposals for Changes 5Expatriates Organisation 7Conclusion 8Part Two: 9Appraise The

A Fictional Case Study in Systems and Operations Management

3106 words - 12 pages Case Study in Systems and Operations ManagementAnalysis and evaluation of systems and operations managementBy applying the systems-level hierarchy and by the 4v's topology, one can evaluate and analyse systems and operation management system. An illustration is as follows. GOAL Sale of stationery and office supplies Criterion 1 Retail operations Criterion 2 Store management Criterion 3 Issues of operation Business customer Criterion 4

Non-Profit Management Case Study: Greenhill Community Center

1474 words - 6 pages community.Conclusion:After study with this case, we found the problems for the Greenhill were mainly focused on planning process, communication, fundraising, and staff training & recruitment, with our advises and suggestions, we hope these will help with the management level to deal with such issues and making improvement for further development and services for the community in Coastal City.ReferencesRobert D. H. & Associates (2005). THE JOSSEY-BASS HANDBOOK OF NONPROFIT LEADERSHIP & MANAGEMENT (2nd ed.). San Francisco, CA: John Wiley & Sons, Inc.

Similar Essays

Conflict Resolution Case Study

1593 words - 6 pages Conflict Resolution Case Study Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and

Nuclear Deterrence: A Case Study Of The India Pakistan Conflict

1555 words - 7 pages Development of Nuclear Capabilities The main dissertation of the paper seeks to answer the validity and the credibility of the issue of nuclear deterrence in the case of the conflict between India and Pakistan. It is perplexing and difficult to comprehend that these two countries are both archrivals and nuclear powers but still so far they have been able to avert a full-scale nuclear war among themselves. This creates the need to understand

This Report Is About Conflict Management Support With Some Case Studies.

1382 words - 6 pages situation:Joe bought a pair of shoes in a shoe store with one year warranty. Just after a month, one of the shoes is broken. Joe took the shoes to the shoe store hope to get a refund of replace it. But the shop assistant would not do that, and she think it is Joe's fault that the shoe was broken; it's not a problem with the quality of the shoes.There are five conflict management styles that could solve the conflict, these include: Avoiding

Strategy Management/Case Study/Fed Ex

2378 words - 10 pages To assess FedEx case with Strategy Management, the first question should be asked is"What is strategy?" Johnson and Scholes said: "Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfil stakeholder expectations".How Strategy is Managed is why we study Strategic